Field Service Manager
About The Position
The Field Service Manager oversees departmental performance and operations, including utilization, staffing, work-in-progress, forecasts, and financial results. The role contributes to annual business planning, directs business development efforts, and plans workforce needs. The manager supports recruiting, hiring, and coaching technical and operational staff while promoting safety, quality, and compliance with Standard Operating Procedures. The position also collaborates across branches and departments and works with HR, Workforce Development, and Regional Management to support continuous improvement and develop subordinate managers. The role requires overnight travel of up to 25%, a valid driver's license with a clean driving record, and successful completion of a pre-employment drug screening, background check, and physical examination. The stated pay range is USD $156,000 to USD $187,200 per year.
Requirements
- High school diploma required.
- At least 5 years of leadership experience in a related industry, such as NETA testing, power systems, or electrical services.
- Demonstrated ability to mentor, coach, and lead technical teams.
- Proficiency with Microsoft Office Suite, including Excel, Outlook, Word, and PowerPoint.
- Strong business acumen, including P&L analysis and forecasting.
- Excellent verbal and written communication skills.
- Willingness to travel overnight up to 25%.
- Valid driver's license with a clean driving record.
- Must pass pre-employment drug screening, background check, and physical examination.
Nice To Haves
- Bachelor’s degree in business, engineering, or a related field preferred.
Responsibilities
- Monitor and analyze department performance metrics, including utilization, staffing levels, work-in-progress, and forecasts.
- Review departmental P&L reports, identify trends and discrepancies, and implement corrective actions as needed.
- Participate in developing and executing annual business plans.
- Lead business development efforts by providing strategic direction and oversight to the sales team.
- Plan and manage workforce needs; support recruiting, hiring, and coaching of technical and operational staff.
- Promote and enforce company safety policies and ensure participation in new-hire and annual safety training.
- Maintain adherence to quality standards and ensure work follows Standard Operating Procedures.
- Collaborate with branch and department managers to deliver company-wide customer solutions.
- Partner with HR, Workforce Development, and Regional Management to foster continuous improvement.
- Mentor and develop subordinate managers to strengthen leadership and technical capabilities.
- Perform other duties as needed to support organizational success.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
