Field Service Manager
About The Position
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. The Role We’re seeking a proactive and experienced Field Service Manager to lead and develop a high-performing technician team. In this role, you’ll be responsible for overseeing daily operations, ensuring quality and safety standards, and driving continuous improvement across projects. This is a great opportunity for a hands-on leader who thrives in a fast-paced, technical environment and enjoys mentoring others.
Requirements
- Bachelor’s degree in Engineering Technology, Industrial Management, or a related field
- 4+ years of relevant experience, including at least 1 year in a leadership or supervisory role
- Strong knowledge of engineering principles and technical operations
- Proven ability to manage teams and coordinate complex projects
- Excellent problem-solving and decision-making skills
- Strong communication skills, with the ability to collaborate across teams and levels
- A proactive mindset with the ability to identify challenges and implement effective solutions
Responsibilities
- Lead, coach, and develop a team of engineering technicians, fostering a culture of accountability and growth
- Plan, schedule, and assign work to ensure projects are completed on time and to specification
- Monitor team performance, conduct evaluations, and provide ongoing feedback and support
- Ensure compliance with safety standards, company policies, and project requirements
- Conduct quality control checks and implement process improvements to enhance efficiency
- Manage inventory, procurement, and budget for technician operations
- Collaborate cross-functionally to prioritize work and align on project goals
- Address customer concerns and resolve issues in a timely, professional manner
- Hire, onboard, and train new technicians
- Maintain accurate documentation, records, and reporting on team activities
- Lead team meetings and training sessions to support continuous development
Benefits
- paid Volunteer Program, Xylem Watermark
- Employee Resource Groups (ERG)
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
