Field Service Manager

Shermco Industries

5h•$160,000 - $180,000•Onsite

About The Position

We are seeking an experienced Field Service Manager to lead our technical services team across British Columbia. This role is responsible for operational performance, workforce planning, customer satisfaction, and business growth. The ideal candidate is a strong people leader with a solid understanding of electrical services, safety standards, and field operations.

Requirements

Minimum 5 years of leadership experience in a related industry (e.g., NETA testing, power systems, electrical services).
Demonstrated success in leading and developing technical teams.
Strong business acumen with experience in P&L analysis, forecasting, and operational planning.
Proficiency with Microsoft Office Suite (Excel, Outlook, Word, PowerPoint).
Excellent verbal and written communication skills.
Strong problem‑solving abilities and a proactive, solutions‑focused approach.
Ability to travel overnight
Valid driver’s license with a satisfactory driving record.
Ability to meet pre‑employment requirements, which may include background checks and job‑related fitness assessments, in accordance with applicable laws.

Nice To Haves

Bachelor’s degree in business, engineering, or a related field (preferred).

Responsibilities

Monitor key operational metrics including utilization, staffing levels, work‑in‑progress, and forecasting to ensure efficient service delivery.
Review departmental P&L performance, identify trends or discrepancies, and implement corrective actions when required.
Ensure all work meets company quality standards and follows established Standard Operating Procedures.
Promote and uphold company safety policies, ensuring all team members participate in required safety training.
Contribute to the development and execution of annual business plans.
Support business development initiatives by collaborating with the sales team to identify opportunities and strengthen customer relationships.
Work closely with other branches and departments to deliver integrated, company‑wide customer solutions.
Plan and manage workforce needs, including recruitment, onboarding, coaching, and performance development for technical and operational staff.
Partner with HR, Workforce Development, and Regional Management to foster a culture of continuous improvement and employee engagement.
Mentor and develop subordinate managers to enhance leadership capability and technical expertise.
Support organizational initiatives and perform additional duties as required to contribute to overall company success.