Field Service Manager

Canon Careers•Irvine, CA

6d•Onsite

About The Position

Canon U.S.A. is seeking a Field Service Manager to lead technical Digital Service Specialists who service and support Canon hardware, software, and technology-based solutions. The manager oversees service delivery for business systems products within a territory and/or assigned account list, including hardware, document management solutions, and related software. The role also includes hiring, training, and developing technical representatives; resolving customer issues efficiently; overseeing warehousing processes related to merchandise and inventory; and educating the team about evolving technology. This is a full-time, on-site role requiring presence at assigned offices, worksites, or territories on scheduled workdays. The anticipated base salary range is $70,310–$92,520 annually, and the role is eligible for a transportation allowance. Candidates must be legally authorized to work in the United States, reside in the United States at hire, and be able to work without visa sponsorship.

Requirements

Bachelor's degree in a relevant field or equivalent experience.
Seven years of related experience and experience managing typically two or more regular full-time employees.
Service management experience in the technology industry.
Hands-on field technical experience and broad knowledge of digital and electromechanical technology.
Strong communication skills and the desire to develop and lead a team.
Excellent time management skills.
Legal authorization to work in the United States; visa sponsorship is not available.
Must reside in the United States at the time of hire.

Nice To Haves

Knowledge of the Internet, Microsoft Office, Lotus Notes, and Oracle.

Responsibilities

Oversee a team providing service and support for business system products and services within a territory and/or assigned account list, including hardware, document management solutions, and related software.
Select, hire, train, and develop current and new technical representatives.
Address and resolve customer issues in a time-effective manner to achieve customer satisfaction.
Oversee warehousing processes related to merchandise and inventory.
Develop and educate the team on new technology in an evolving industry.