Field Service Manager

Pros Mechanics•Raleigh, NC

2d•$100,000 - $120,000•Onsite

About The Position

We are seeking an Experienced Field Service Manager to oversee a large team of Heavy Equipment Field Mechanics in Raleigh, NC. The Field Service Manager will supervise a team of 50 employees including field service supervisors and Field Technicians tasked with repairing construction and equipment. Will interact with all employees and other department managers, customers, and vendors. Managers with dealership experience will be considered an asset.

Requirements

Strong organizational and customer service skills
Exceptional time management skills, and the ability to prioritize and complete all tasks required.
Minimum of 5 years’ experience previously working in a management capacity in the heavy-duty diesel repair industry.
Excellent verbal and written communication skills
Strong customer service skills
Strong computer skills
Technically strong diesel professional with proven leadership abilities and experience managing engine rebuild and repair operations.

Nice To Haves

Dealership experience will be considered an asset.

Responsibilities

Oversee field and shop repairs including closing work orders.
Review financial statements
Process invoices and collect customer payment
Prepare bids and have oversight of quotes for repairs and maintenance work in a timely manner
Review and evaluate all work orders for accuracy
Negotiate and settle customer and internal service disputes
Control and evaluate department P & L, including capital expenditures
Interact with other department employees and promote a team environment
Handle all employee issues including hiring, mentoring, disciplinarian actions, and terminations
Monitor and schedule for technician training to stay current with technology
Complete performance reviews
Assist with other duties as assigned and directed by the Branch Manager and Corporate Service Manager