Field Service Manager

Solar Turbines•Sewickley, PA

14d•$112,704 - $169,056•Onsite

About The Position

The Field Service Manager provides operational management, support, and leadership to field representatives to help achieve customer satisfaction, resolve field issues, and meet compliance obligations. The role is based at Caterpillar’s Pittsburgh District Office and requires working onsite five days a week. Partial relocation is available. The manager plans and organizes field assignments, dispatches Field Service Representatives, oversees subordinate staff, reviews and approves work orders, supports sales growth, assists with turbomachinery issues in the field, and ensures equipment and materials are handled in accordance with company guidelines, customer expectations, and government regulations. A degree or equivalent experience is desired.

Requirements

A degree or equivalent experience is desired.
Knowledge of organizational vision, structure, culture, philosophy, operating principles, values, and code of ethics.
Conflict management skills, including mediating disagreements and resolving conflicts among individuals, groups, and departments.
Resource management skills, including planning, mobilizing, distributing, and adjusting resources to meet business objectives.
Customer service management skills, including monitoring service quality, addressing gaps in expectations, and keeping customers informed.
Delegation skills, including assigning tasks, communicating expected outcomes, monitoring progress, and providing feedback.
Ability to produce results, measure performance, adapt to changing priorities, and seek assistance when needed.
Staffing and hiring knowledge, including assessing staffing needs, interviewing candidates, and recommending qualified candidates.
Oil and gas safety knowledge, including communicating safety requirements, inspecting for compliance, identifying hazards, and initiating corrective action.
Ability to work onsite five days a week.

Responsibilities

Plan and organize assignments and dispatch Field Service Representatives for customer requests, scheduled maintenance, commissioning, and other customer-related activities.
Hire staff, assign tasks, review work, manage performance, and ensure subordinate staff receive training in accordance with organizational policies and processes.
Review and approve field employee work orders promptly to support timely customer invoicing.
Promote sales growth by advising on customer activities and achieving specific customer call targets.
Assist in resolving turbomachinery issues detected in the field to ensure customer satisfaction.
Ensure equipment and material are picked up, delivered, and installed in accordance with company guidelines and policies, customer expectations, and government regulations.
Support compliance obligations and customer satisfaction through operational leadership of field representatives.