Field Service Manager

Hitachi•Mount Pleasant, PA

3d•Remote

About The Position

The Field Service Manager will manage the GIS (Gas Insulated Switchgear) field service team and oversee field service operations supporting high-voltage power system equipment. The role establishes organizational goals and cost-effective operating plans while overseeing service quality, customer responsiveness, contractual compliance, employee performance, and ongoing operational improvement. The manager works with customers and internal groups, including Sales and commercial operations, to develop service strategies, identify business opportunities, support contract pursuits, improve customer satisfaction, and protect company interests. The role also manages implementation of productivity tools, provides technical guidance, develops team capabilities, and ensures work follows company policies, procedures, and health and safety guidelines. The position reports to Mount Pleasant, Pennsylvania, and may be performed remotely from any location in the United States. Domestic travel of 30–40% and international travel of 5% are expected.

Requirements

Must already have work authorization permitting employment with Hitachi Energy in the United States.
Bachelor’s degree or foreign equivalent in Mechanical Engineering, Electrical Engineering, or a related field.
Eight to ten years of relevant industry experience in electrical power, energy, utility, industrial, infrastructure, or related technology sectors.
At least three years of people management experience in a project-based environment.
Experience executing and overseeing high-voltage installation, commissioning, repair, filling, life-extension, construction, maintenance, electrical and mechanical testing, and SF6 gas-handling activities.
Solid mechanical and electrical aptitude and knowledge of electrical testing.
Fluent English communication and strong written, customer, and team collaboration skills.
Willingness to travel domestically 30–40% and internationally 5%.

Nice To Haves

Experience with Microsoft Office 365, SharePoint, and SAP.
Hands-on knowledge of equipment up to 800 kV and technologies such as Point on Wave, radiography, DTB, LTB, GIS, and GCB.

Responsibilities

Manage and take full ownership of the GIS field service team.
Establish organizational goals and implement cost-effective operating plans.
Oversee high-voltage field service operations, service quality, customer responsiveness, and contractual compliance.
Develop customer relationships and coordinate strategies that support customer satisfaction and company interests.
Collaborate with Sales and commercial operations on business opportunities and contract pursuits.
Promote fair treatment, resolve workplace conflicts, and manage employee coaching, development, training, and performance.
Improve operations through ongoing reviews, remedial actions, alternative methods, equipment, and productivity tools.
Provide technical guidance and support to senior managers while promoting independent action and operational improvement.
Ensure compliance with applicable external and internal regulations, procedures, and guidelines.