Field Service Manager

POWERX • Ashburn, VA

10h • $70,000 - $100,000 • Hybrid

About The Position

At POWERX, our people are at the heart of everything we do. From testing and commissioning to engineering and compliance, every service we provide plays a vital role in powering safe, reliable, and efficient systems. As the nation’s leading provider of comprehensive power solutions, we foster a culture of integrity, respect, and teamwork. In an ever-evolving industry, our mission is to help businesses optimize system performance, ensure safety and compliance, and drive operational excellence through innovation and accountability. Whether you're an experienced professional or launching your career, POWERX provides an environment where you can grow, make an impact, and build a lasting legacy.
At POWERX, we take pride in being the premier provider of comprehensive power services, ensuring that power systems operate efficiently and reliably. Our commitment to quality and excellence is evident in our field services, engineering and consulting expertise, and adherence to certifications and regulations. Safety and performance are at the forefront of our integrated approach. We are a people-first company, valuing integrity, respect, and teamwork. Our mission is to empower businesses by optimizing system performance, ensuring safety and compliance, and driving operational excellence with innovative solutions. At POWERX, we offer a dynamic environment where both experienced professionals and newcomers can grow, make an impact, and build a legacy. Our vision is to lead the future of power systems with cutting-edge technology, sustainable practices, and a relentless focus on customer success. We are dedicated to expanding our expertise, locations, and services while maintaining our people-first philosophy. Partnering with POWERX means gaining a trusted team of passionate experts committed to delivering value and fostering lasting relationships. Join us in making power work for our clients and the communities we serve!

Requirements

• NETA level III or higher certification, Bachelor’s degree in Electrical Engineering preferred.
• 5+ years of technical experience in Electrical Testing or Electrical Engineering.
• 3+ years of supervisory experience.
• Must have a satisfactory background/MVR check.
• Must pass a pre-employment, post-accident, reasonable suspicion, and/or random drug test.
• Must have reliable transportation and possess a valid driver’s license.
• Extensive knowledge of safety requirements and procedures in the electrical industry.
• Computing skills including email, internet, data entry, and Microsoft Office products.
• Strong leadership and team management skills.
• Strong interpersonal and social skills.
• Excellent verbal and written communication.
• Highly organized and detail oriented.

Responsibilities

• Provides strategic direction, leadership, and coordination of the Testing Department.
• Achieves optimal performance while providing mentorship, guidance, and support for the personnel.
• Fosters professionalism, respect, and positive attitudes among the team while ensuring excellent customer support and consistent, high-quality service.
• Coordinates with other departments including Accounting/Finance, Sales, and Human Resources to best support the goals of the department and the organization.
• Oversees the day-to-day operations of the Testing Department.
• Prepares reports and debriefs for Operations.
• Coordinates with other technical departments to achieve the best overall service and productivity.
• Promotes an uncompromising safety culture within the department.
• Assists with answering technical questions from customers, sales personnel, subcontractors, or vendors.
• Performs classroom and on-the-job training for Testing Department personnel.
• Ensures proper methods and procedures are documented and consistently utilized.
• Guides and mentors subordinates in achieving their highest credentials and the best possible proficiency in their respective fields.
• Presents technical presentations during training meetings.
• Assists with onboarding of new technicians and participates in stay and annual performance reviews of technicians.
• Ensures necessary equipment and supplies are available for technical personnel.
• Ensures proper safekeeping, testing, calibration, and upkeep of all equipment, tools, and resources.
• Tracks company-issued equipment provided to technicians and monitors rented equipment to ensure prompt returns.
• Coordinates with Accounting/Finance to promote good safekeeping and stewardship of resources.
• Regularly reviews schedules and directs adjustments to correct inaccurate time allocations, underutilization, overutilization, and changed priorities with the scheduling department.
• Tracks and updates technician capabilities for the scheduling department.
• Ensures datasheets and reports are accurate and submitted in a timely manner.
• Conducts quality control reviews and approvals of reports and datasheets.
• Identifies areas in need of improvement, such as low utilization, poor output, or lack of cross-training.
• Provides technical support to field technicians, sales, engineering, and customers.
• Performs additional responsibilities and tasks as required to support the organization's goals and adapt to evolving business needs.

Benefits

• Competitive Pay
• Incentives for Certifications
• Referral Bonus Program
• Tuition Reimbursement
• Medical, dental, vision, LTD, STD, Basic Life/AD&D, and other ancillary products
• 401k program with a company match
• Performance Program
• Paid Parental Leave
• PTO including Wellness Days and Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Senior