Field Service Manager

D2B Groups • Bridgeport, CT

8d

About The Position

As a Field Service Manager, you will play a crucial role in overseeing and managing the field service operations of the company. You will be responsible for leading a team of field service technicians, ensuring efficient and high-quality service delivery to our customers. Your main responsibilities will include scheduling and dispatching technicians, managing service requests, and coordinating with customers and other departments to ensure a seamless service experience.
You will be responsible for identifying areas of improvement in the field service operations and implementing strategies to enhance productivity, customer satisfaction, and overall service quality. Additionally, you will monitor key performance indicators, analyze data, and provide regular reports to senior management.

Requirements

• 3+ years of previous experience managing field service operations
• Strong leadership and team management skills
• Excellent communication and interpersonal skills
• Ability to analyze data, identify trends, and implement process improvements
• Knowledge of industry best practices and regulatory requirements
• Customer-focused mindset and commitment to delivering exceptional service

Nice To Haves

• Experience with mechanics and heavy equipment

Responsibilities

• Overseeing and managing field service operations
• Leading a team of field service technicians
• Ensuring efficient and high-quality service delivery
• Scheduling and dispatching technicians
• Managing service requests
• Coordinating with customers and other departments
• Identifying areas of improvement in field service operations
• Implementing strategies to enhance productivity, customer satisfaction, and overall service quality
• Monitoring key performance indicators
• Analyzing data
• Providing regular reports to senior management

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed