Field Service Manager
About The Position
The Field Service Manager leads and coordinates the activities of field service personnel in a designated region. This role manages day-to-day regional operations, supervises field service staff, and oversees workflow to meet productivity and service quality expectations. Responsibilities include technician development and performance management, efficient scheduling, customer issue resolution, and support for regional financial and growth targets. The manager also performs testing, certification, environmental monitoring, calibration, and related services at client facilities, including laboratories, hospitals, and pharmacies.
Requirements
- High school diploma required; a bachelor's degree in a related field of study is preferred.
- Two years of testing and certification experience for BSC, fume hood, or cleanroom environments required.
- Two years of relevant business leadership experience, including profit/loss and key performance indicators, required.
- Some people management experience required.
- Excellent customer service and relationship-building skills.
- Demonstrated leadership, business, and management skills.
- Proficiency with the Microsoft Office suite.
- Interpersonal skills to drive collaboration, commitment, and productivity with cross-functional teams and customers.
- Ability to manage a team to achieve business goals.
- Strong verbal and written communication skills, including the use of open and constructive feedback.
- A combination of education, training, and related experience may meet requirements.
Nice To Haves
- Bachelor's degree in a related field of study.
Responsibilities
- Manage and develop field service technicians serving customers across a designated geography and diverse service offerings.
- Partner with upper field service management to meet efficiency and productivity goals and regional financial and growth targets.
- Coordinate with senior staff and the training department to ensure field staff receive sufficient training and development.
- Coordinate with operations to schedule technicians efficiently and address logistical issues.
- Maintain awareness of customer situations and equipment problems and participate in their resolution.
- Perform testing, certification, environmental monitoring, calibration, and other services at client premises across laboratory, hospital, and pharmacy spaces and equipment.
- Serve as an interdepartmental liaison with other department managers and corporate shared services, providing support.
- Perform other duties as assigned.
Benefits
- Medical, vision, and dental insurance
- 401(k) plan with a company matching contribution
- Long-term disability, short-term disability, and life insurance
- Competitive paid time off (PTO)
- Company-paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
