Field Service Manager

EchoStar•Marysville, WA

25d

About The Position

The Field Service Manager addresses operational friction, dispatch inefficiencies, and skill gaps within the field service technician team. The role shifts management from reactive troubleshooting to proactive capability-building, using organizational objectives, clear daily habits, and data analytics to streamline routes, reduce bottlenecks, and improve field efficiency. The manager assesses skill gaps and establishes personalized development plans, coaches the field team on operational KPIs, safety protocols, and customer satisfaction, and analyzes operational data to identify root causes of inefficiency. The role also implements solutions to dispatch and equipment bottlenecks and uses AI-driven route optimization and predictive analytics to improve technician schedules and dispatch accuracy. It fosters team morale and professional growth, with the goals of reducing turnover and improving customer satisfaction and culture scores. The position is part of EchoStar’s In-Home Services department, which leads field operations and thousands of technicians across nearly 100 facilities nationwide. The department manages inventory, fleet, and performance and connects customers with DISH products and services. The role offers a stated base pay range of $63,150 to $90,000 per year. Visa sponsorship is not available. Candidates must successfully complete a pre-employment screen, which may include a drug test and DMV check.

Requirements

Bachelor’s degree in Business Administration, Operations Management, or a related field.
Critical experience leading field service teams, managing operational KPIs, and executing technical training programs.
Mastery in mentoring, directing, and coaching employees to develop skills and team confidence.
Ability to communicate an inspiring vision, translate organizational changes into actionable field goals, and persuade team members.
Critical-thinking ability to analyze complex operational data, identify patterns, and solve systemic problems.
Ability to collaborate across functions, build stakeholder relationships, and achieve shared objectives.
Planning and organizational skills, including time management, setting objectives, and monitoring progress against milestones.
AI application literacy for integrating digital diagnostic tools and automated reporting into field workflows.
Experience or skills with Field Service Management (FSM) software and route optimization tools.
Operational data analysis, root-cause troubleshooting, and performance tracking skills.
Technical field coaching, safety compliance, and customer satisfaction management skills.
Visa sponsorship is not available for this position.
Successful completion of a pre-employment screen, which may include a drug test and DMV check.

Responsibilities

Assess field team skill gaps and establish personalized development plans to reduce recall rates and improve technical competency.
Lead regular team huddles and one-on-one coaching sessions to align employees with operational KPIs, safety protocols, and customer satisfaction targets.
Analyze completion times, travel efficiency, repeat visits, and other operational data to identify root causes of friction.
Implement systematic solutions to prevent dispatch and equipment bottlenecks from affecting business results or client relationships.
Use AI-driven route optimization and predictive analytics tools to streamline technician schedules and improve dispatch accuracy.
Foster team morale and professional growth pathways to reduce turnover and improve customer satisfaction and culture scores.
Manage operational KPIs and execute technical training programs for field service teams.