Field Service Manager

Otis Elevator Co.•Miami, FL

About The Position

Otis Elevator is seeking a Field Service Manager to lead maintenance operations in the Miramar, Florida territory. The role provides day-to-day management and training of field staff, including employee selection and development, field training, and safety oversight. The manager leads operational efforts, manages costs, and works to ensure superior customer satisfaction. The position reports to the Service Sales Manager. It involves planning field activities, allocating manpower and materials, improving route efficiency and callback rates, providing or coordinating technical support for field staff, and authorizing and tracking repair orders. Travel within the territory is required.

Requirements

High school education required.
At least 5 years of relevant work experience if using experience as the equivalent of a preferred BA/BS degree.
Experience working with a team of technicians.
Leadership experience.
Excellent communication and leadership skills, with the ability to work in a highly team-oriented and dynamic environment.
Strong computer and technology skills, business acumen, and a passion for customer service.
Travel within the territory is required.
A driver’s license is required for the territory.

Nice To Haves

BA/BS degree preferred.
Elevator industry experience desired but not required.

Responsibilities

Ensure field employee safety and quality of service in the territory.
Plan, organize, and manage service field activities to meet customer needs and company standards.
Ensure effective and efficient allocation of available resources, including manpower and materials.
Conduct field education and training with the field workforce.
Improve efficiencies by managing route schedules and callback rates.
Provide technical support to field staff or redirect them to other experts.
Authorize repair orders and track their completion.
Lead change to improve efficiency and communication.
Manage operational costs while ensuring customer satisfaction.
Support employee selection and development.

Benefits

401(k) plan with a generous company match and a separate automatic retirement contribution.
Medical, prescription drug, dental, and vision coverage for colleagues and eligible dependents, beginning on the first day of employment.
Three weeks of paid vacation and paid company holidays.
Paid sick leave.
Employee assistance and wellness incentive programs.
Life insurance and disability coverage.
Voluntary legal, pet, home, and auto insurance benefits.
Birth/adoption and parental leave benefits.
Adoption assistance.
Tuition reimbursement program.
Peer recognition and service anniversary awards.
Spot performance bonus opportunities.