Field Service Expert, RGP

Voith Group•Appleton, WI

9h•Hybrid

About The Position

The Voith Group is a global technology company. With its broad portfolio of systems, products, services and digital applications, Voith sets standards in the markets of energy, paper, raw materials and transport & automotive. Founded in 1867, the company today has around 20,700 employees, sales of € 4,8 billion and locations in over 60 countries worldwide and is thus one of the larger family-owned companies in Europe. Voith Paper is hiring for: Field Service Expert, RGP Appleton, WI. Voith Paper is a part of the Voith Group and is a supplier to the paper industry. We are looking for highly motivated candidates for entry level technical positions in North America through our Regional Graduate Program (RGP). This program utilizes an initial rotational training program for up to 18 months. The job rotations expose RGP members to all aspects of our service business. The end result is a position in the area that is the best fit for both Voith and the individual.

Requirements

Must be mobile during the 18-month training period, open to travel to areas where we have a manufacturing plant or where there is a large customer base.
Comfortable in an industrial environment.
Some lifting, stooping, kneeling, crouching, reaching and balancing is necessary.
Strong quantitative and analytical skills.
Strong computer skills in MS Office.
Good communication and team skills, as well as computer and technical abilities.
Good written and verbal communication skills.
Ambitious with entrepreneurial drive and thinking.
Enthusiasm, an openness to new and challenging tasks and experiences, self-motivation, curiosity, team-work and inter-cultural awareness.
Willingness to think ahead and an enthusiasm for technology.

Nice To Haves

A 4 year bachelor's degree in engineering, mechanical trades, automation or related discipline ideally focused on production, is desirable, but not mandatory. Business or other backgrounds will be considered.
Basic knowledge of SAP is a plus.
Exposure to the paper industry or other industrial settings would be beneficial but is not required.

Responsibilities

During the 18-month Regional Graduate Program, there will be rotations within Service departments at Voith Paper Appleton office including Process Service, Mechanical Service, and Automation / Controls Service.
Get acquainted with the different departments that help our Service Team with continuous improvement initiatives and customer support.
Understand, predict, and enhance plant operations and business practices using analytical and quantitative methods.
Support scheduling, planning, and service operations by assembling data, analyzing performance, identifying problems, and developing recommendations.
Work directly with service specialists to learn the basics in all aspects of our business, including manufacturing processes and process optimization, the paper-making process and how our products fit, troubleshooting our products in operation on paper machines, focus on improving manufacturing and business processes, complete customer service orders and commission new equipment, evaluate current field service contracts / programs, and review planning and scheduling of field service technicians.
Be assigned a mentor who will act as a partner, support your career development as a professional within Voith.
Communicate with counterparts in Europe and Asia may be required.
Build good communications channels beyond your mentors.