Expert Field Service Technician
About The Position
Xylem is a Fortune 500 global water solutions company dedicated to advancing sustainable impact and empowering the people who make water work every day. As a leading water technology company with 23,000 employees operating in over 150 countries, Xylem is at the forefront of addressing the world's most critical water challenges. We invite passionate individuals to join our team, dedicated to exceeding customer expectations through innovative and sustainable solutions. Xylem is looking for an Expert Water Treatment Technician to report to our Jacksonville, FL location and service our water treatment equipment at customer sites in the surrounding area. The Expert Water Treatment Technician will be responsible for the installation, service, troubleshooting, and maintenance of our water treatment and water purification equipment, utilizing a company service vehicle. Equipment-specific training will be provided. Previous experience with industrial or commercial process water treatment, along with strong technical, mechanical, plumbing, and controls experience, is especially encouraged. This position has general day shift hours with overtime opportunities and a compensated on-call rotation with occasional afternoons/weekends. This is a highly customer-facing role requiring approximately 50% or more daily travel to customer sites.
Requirements
- HS diploma or equivalent
- 5–7 years of technical experience, including industrial or commercial process water experience
- Experience troubleshooting, servicing, and maintaining water treatment equipment and systems
- Basic controls ability, including PLC experience
- Strong technical/mechanical/plumbing aptitude
- Experience with Microsoft Office, including the ability to utilize smart devices
- Ability to work effectively in a high customer-facing position
- Ability to identify and remedy potential safety concerns
- Ability to work independently while managing customer service and field service responsibilities
- Ability to pass a background check, drug screen, MVR, and DOT physical
- A valid driver's license with a clean driving record
Nice To Haves
- Previous experience with industrial or commercial process water treatment
- Strong technical, mechanical, plumbing, and controls experience
Responsibilities
- Installation, service, troubleshooting, and maintenance of water treatment and water purification equipment.
- Utilizing a company service vehicle.
- Working in a high customer-facing role.
- Identifying and remedying potential safety concerns.
- Working independently while managing customer service and field service responsibilities.
- Participating in a compensated on-call rotation with occasional afternoons/weekends.
Benefits
- Health, Dental, and Vision insurance available on your 1st day of employment
- Generous retirement saving plan
- Generous PTO package and paid holidays
- Career progression and development plans
- Company wellness, rewards and recognition, and employee discount programs
- Paid Volunteer Program, Xylem Watermark
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
