Field Service Expert - Huntsville Bench

SAIC•Huntsville, AL

4d•Onsite

About The Position

SAIC is currently seeking a Field Service Expert (FSE) to support SAIC’s Integrated Battle Command System (IBCS) Team. The primary work location is on-site in Huntsville, AL, with occasional travel to other locations both within the continental United States (CONUS) and outside the continental United States (OCONUS). This role requires a commitment to a TWO-YEAR assignment outside the continental United States (OCONUS) at a future date, and deployments with the assigned unit may include hostile areas. This team is responsible for delivering high-level technical support, system integration, and field service engineering for the IBCS Program. The position involves collaborating with military and civilian personnel to ensure the seamless deployment, operation, and maintenance of the IBCS system.

Requirements

Commitment to a TWO-YEAR assignment outside the continental United States (OCONUS) at a future date
Deployments with assigned unit may include hostile areas

Nice To Haves

Experience with Red Hat Enterprise Linux
Experience integrating COTS/GOTS products with IBCS systems

Responsibilities

Provide technical support services in support of maintaining and sustaining fielded IBCS systems, equipment and software at all identified locations
Represent the IBCS program as the primary point of contact
Integrate and maintain systems running Red Hat Enterprise Linux and integrate COTS/GOTS products with IBCS systems
Assist in the emplacement and initialization of the IBCS system
Advise customers on the capabilities and limitations of the IBCS system
Assist in troubleshooting IBCS hardware, software, and networks
Provide feedback to program leadership regarding system performance and end-user feedback
Perform operator and maintainer tasks on equipment, integrated systems, subsystems, and software
Conduct training
Support Program Help Desk
Conduct scheduled equipment inventories