Field Service Engineer 5

Lam Research•Albany, NY

12d

About The Position

As a Field Service Engineer in Lam Research’s Office of the CTO, you will provide customer support for complex semiconductor equipment at customer sites. The role covers equipment installations and relocations, start-up services, maintenance, repairs, and troubleshooting. You will work with customers and internal teams to resolve technical issues, support operational excellence, and deliver customer satisfaction. The position includes serving as a technical subject matter expert and customer representative, leading customer meetings and support plans, and owning customer trust and site/customer KPIs. You will coordinate experiments and tests, communicate problem statements and success criteria, prioritize resources, and provide technical leadership and mentoring to junior engineers. Work may require frequent domestic and international travel, cleanroom work, variable shifts, overtime, and on-call availability depending on customer needs.

Requirements

Bachelor’s degree in Electronics, Engineering, or a related field and 12+ years of work experience; or a master’s degree and 8+ years of work experience; or equivalent work experience.
Previous experience installing, maintaining, repairing, or troubleshooting semiconductor capital equipment.
Proficiency interpreting electrical and mechanical schematics, diagrams, and operation manuals.
Ability to work in a cleanroom while wearing personal protective safety equipment or a cleanroom suit.
Ability to frequently bend, stoop, reach, walk, sit, twist, squat, kneel, climb, and stand for extended periods to perform job tasks.
Ability to travel frequently, domestically and internationally, based on customer needs.
Flexibility to work a variety of shifts, including compressed and alternative workweeks, and to work overtime and on-call if needed.

Nice To Haves

Proficiency in basic computer skills and familiarity with common office software, including Microsoft Office Suite.
Written and verbal communication skills in English.
Excellent analytical, problem-solving, and decision-making skills.
Experience with Kiyo, Akara, 2300, Sense.i, Aether, Gamma, EI-DH, tool internal communication, host interface, or Albany NY cleanroom infrastructure.
Desire to be cross-trained in process engineering, such as etch or deposition.

Responsibilities

Develop and provide quality repair, maintenance, installation, relocation, and start-up services for Lam’s complex electro-mechanical and electronic systems at customer sites.
Analyze and solve problems across a broad range of Lam products down to the component level.
Use sound judgment in selecting methods, techniques, and evaluation criteria to obtain results.
Develop solutions and provide expertise for complex technical engineering problems.
Ensure problem statements and success criteria are clearly defined and communicated.
Prioritize and align resources to support customer response plans.
Coordinate and conduct experiments and tests, and generate reports.
Serve as a subject matter expert representing Lam to customers and delivering customer satisfaction.
Partner with customer management and lead regular and ad hoc executive and technical customer meetings.
Own Customer Trust KPIs and transparently discuss opportunities and challenges to increase trust.
Develop customer support plans and align the required resources.
Provide technical instruction, leadership, and mentoring to more junior engineers.
Develop technical objectives and resource plans with latitude.
Own site/customer KPIs and lead improvements to meet agreed-upon goals.