Field Service Engineer 5

Lam Research•Albany, NY

About The Position

The Field Service Engineer provides customer support for Lam’s complex semiconductor equipment, helping ensure operational excellence through installation, troubleshooting, maintenance, and repair. The role works at customer sites, interprets customer needs, and collaborates with internal and customer teams to deliver solutions. The engineer serves as a technical subject matter expert and customer representative, owning customer support plans and KPIs, leading customer meetings, and communicating progress and opportunities to build customer trust. The role also provides technical instruction, leadership, and mentoring to more junior engineers.

Requirements

Bachelor’s degree in Electronics, Engineering, or a related field and 12+ years of work experience; or a master’s degree and 8+ years of work experience; or equivalent work experience.
Previous experience installing, maintaining, repairing, or troubleshooting semiconductor capital equipment.
Proficiency in interpreting electrical and mechanical schematics, diagrams, and operation manuals.
Ability to work in a cleanroom while wearing personal protective safety equipment or a cleanroom suit.
Ability to frequently bend, stoop, reach, walk, sit, twist, squat, kneel, climb, and stand for extended periods to perform job tasks.
Ability to travel frequently, domestically and internationally, based on customer needs.
Flexibility to work a variety of shifts, including compressed and alternative workweeks, and to work overtime and on-call if needed.

Nice To Haves

Proficiency in basic computer skills and familiarity with common office software, including Microsoft Office Suite.
Written and verbal communication skills in English.
Excellent analytical, problem-solving, and decision-making skills.

Responsibilities

Develop and provide quality repair, maintenance, installation, relocation, and start-up services for Lam’s complex electro-mechanical and electronic systems at customer sites.
Analyze and solve problems across Lam products down to the component level.
Use sound judgment in selecting methods, techniques, and evaluation criteria to obtain results.
Develop solutions and provide expertise to resolve complex technical engineering problems.
Ensure problem statements and success criteria are clearly defined and communicated.
Prioritize and align resources to support customer response plans.
Coordinate and run experiments and tests, and generate reports.
Serve as a subject matter expert and Lam representative to customers, delivering customer satisfaction.
Partner with customer management and own and run regular and ad hoc executive and technical customer meetings.
Own Customer Trust KPIs and transparently discuss opportunities and challenges to increase trust.
Develop customer support plans and align the required resources.
Provide technical instruction, leadership, and mentoring to more junior engineers.
Exercise latitude in developing technical objectives and resources.
Own site/customer KPIs and lead improvements to meet agreed-upon goals.