North America Field Service Engineer

Nano Dimension•Billerica, MA

12h•$77,518 - $103,357•Remote

About The Position

Essemtec USA is seeking a customer-focused, hands-on Field Service Engineer with 2-4 years of experience in electronics manufacturing, robotics, PCB assembly, or related technical fields. This is a fully remote, field-based position with frequent travel throughout North America and periodic international travel for training. The ideal candidate is organized, self-motivated, adaptable, and committed to delivering an excellent customer experience. Essemtec designs and manufactures All-In-One Paste Jetting, SMT Placement, & Dispensing machinery servicing a variety of industries including Automotive, Military, Medical, Consumer, Aerospace, & Lighting. Essemtec additionally provides software, peripherals, and services, working with industry leaders and customers on innovative research and development, defining future needs.

Requirements

Knowledge of electronics manufacturing, robotics, PCB assembly, and/or 2-4 years of experience desire
Associates degree or related technical work experience of 2-4 years in field service
Ability to readily understand and interpret detailed documents, drawing, and specifications
Ability to work with test equipment and hand tools
Excellent customer service, problem-solving, decision-making, and analytical skills
Able to work under pressure and time constraints; handle challenging and unexpected situations in the field
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
Motivated, independent, and solution-oriented way of working; organizational skills
Basic knowledge of OSHA and workplace safety
Willingness to travel nationally and internationally approx. 70% -80%

Responsibilities

Servicing of new and existing Essemtec systems across North America
Provide technical & application services for customers on-site, remote, and via our hotline
Perform install, commissioning, preventive maintenance, troubleshooting, repair, calibration, upgrades, and retrofits on various systems
On-site support of hardware and software products and remote support for troubleshooting/error analysis on systems, with both internal teams and external customers
Demonstrate system capabilities, provide customer training, and analyze system operation
Manage and maintain accurate and timely administrative tasks such as inventory, trip planning, expenses, service report, and other role related activities
Document all field activities (CRM, ERP, or company application) to ensure data accuracy
Contribute to and maintain protocols, manuals, and service knowledge base
Collaborate with engineering team to resolve unique cases; provide product feedback as available
Maximize customer satisfaction and service relationship by conducting follow-ups post-service
Identify any customer hurdles to escalate for action
Represent Essemtec with highest professionalism to drive customer experience
Periodic travel to international headquarters for training and product/service orientation