Pacific Mid-West Field Service Engineer

Nano Dimension • Washington, DC

9h • $77,518 - $103,357

About The Position

Essemtec USA, a sales and services subsidiary of Essemtec AG and a division of Nano Dimension, designs and manufactures paste jetting, SMT placement, and dispensing machinery for industries including automotive, military, medical, consumer, aerospace, and lighting. The company also provides software, peripherals, and services and works with industry leaders and customers on research and development.

This field-based role supports customers primarily throughout the Pacific Northwest and more broadly across Western and Midwestern regions. The Field Service Engineer provides technical and application services onsite, remotely, and through a hotline; installs, commissions, maintains, repairs, calibrates, upgrades, and retrofits systems; and supports hardware and software products. The role also involves demonstrating system capabilities, training customers, documenting service activity, coordinating with engineering, and following up with customers. Frequent regional and North American travel is required, with periodic international travel for training. Candidates based in the Pacific Northwest with convenient access to travel hubs are strongly preferred.

Requirements

• Knowledge of electronics manufacturing, robotics, and/or PCB assembly, or 2–4 years of experience in a related technical field.
• An associate degree or related technical work experience of 2–4 years in field service.
• Ability to understand and interpret detailed documents, drawings, and specifications.
• Ability to work with test equipment and hand tools.
• Excellent customer service, problem-solving, decision-making, and analytical skills.
• Ability to work under pressure and time constraints and handle challenging, unexpected field situations.
• Proficiency in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook.
• Motivated, independent, solution-oriented working style and organizational skills.
• Basic knowledge of OSHA and workplace safety.
• Willingness to travel nationally and internationally approximately 70%–80%.

Nice To Haves

• Candidates based in the Pacific Northwest with convenient access to regional and international travel hubs are strongly preferred.

Responsibilities

• Service new and existing Essemtec systems throughout the Pacific Northwest and broader Western and Midwestern regions.
• Provide technical and application services to customers onsite, remotely, and via the hotline.
• Install, commission, perform preventive maintenance, troubleshoot, repair, calibrate, upgrade, and retrofit systems.
• Support hardware and software products onsite and provide remote troubleshooting and error analysis with internal teams and external customers.
• Demonstrate system capabilities, provide customer training, and analyze system operation.
• Manage administrative tasks, including inventory, trip planning, expenses, and service reports.
• Document field activities in CRM, ERP, or company applications to ensure data accuracy.
• Contribute to and maintain protocols, manuals, and the service knowledge base.
• Collaborate with engineering to resolve unique cases and provide product feedback.
• Conduct post-service follow-ups to maximize customer satisfaction and maintain service relationships.
• Identify customer hurdles and escalate them for action.
• Represent Essemtec professionally to promote a positive customer experience.
• Travel periodically to international headquarters for training and product and service orientation.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k)
• Generous vacation policy
• Casual dress
• Training at multiple offices around the world
• Diverse, autonomous, supportive, collegial, and collaborative work environment
• Potential eligibility for a discretionary bonus based on company and individual performance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree