Field Service Engineer

Block Imaging Parts & Service•Austin, TX

23h

About The Position

This role delivers technical service and support to medical imaging customers. The Field Service Engineer installs, inspects, tests, troubleshoots, calibrates, repairs, and maintains X-ray and ultrasound equipment to support reliable performance and compliance with OEM specifications, industry regulations, customer expectations, and company quality and safety requirements. The position works independently in the field and serves healthcare customers across the United States. The role represents Block Imaging professionally during customer visits, communicates feedback to internal teams, provides project updates and technical responses, documents processes and service activities, and trains end users. It also contributes to ongoing technical learning and engineering competency. Driving and vehicle operation are essential functions, and the role involves frequent travel and transporting parts and equipment. Block Imaging describes its culture through the mission “People Matter” and the values Integrity, Honor, and Growth, with an approach of Together, Thoughtful, and Transparent. The job description notes that duties may change based on business needs and that reasonable accommodations may be made for essential functions.

Requirements

Strong organizational and time-management skills, including the ability to prioritize tasks, manage deadlines, and handle multiple projects.
Mechanical aptitude and strong problem-solving, critical-thinking, initiative, and diagnostic skills.
Excellent verbal and written communication and relationship-building skills with customers, vendors, and team members.
Flexibility, professionalism, and mature decision-making in fast-paced or challenging situations.
High attention to detail and reliable follow-through, including accurate documentation, safe work practices, and quality results.
Computer proficiency, including Microsoft Office, diagnostic software, hardware troubleshooting, and database entry and management.
Meet driver eligibility requirements; minimum age 21, subject to the company vehicle policy.
Ability to stand, walk, and move through various work environments for extended periods; bend, stoop, kneel, and reach; lift up to 75 pounds, with assistance or mechanical aids potentially required for heavier lifting; handle tools and small components; read schematics and identify wiring or indicators; communicate clearly and document service activities; wear required PPE; comply with hospital health and safety requirements; safely operate and enter and exit vehicles; drive for extended periods; and work in varied conditions with potential exposure to machinery, noise, and hazardous materials.
Team members must be able to perform essential job functions with or without reasonable accommodation.

Nice To Haves

Preferred 3–7 years of experience in medical imaging engineering or equivalent.
GE and/or Siemens X-ray field service experience preferred.
Siemens ultrasound field service experience preferred.
Bachelor’s degree in engineering or equivalent experience.

Responsibilities

Service, install, evaluate, and maintain medical imaging equipment across the United States.
Calibrate, troubleshoot, and repair imaging systems and computer components to meet OEM specifications and customer expectations.
Perform preventive maintenance and resolve advanced electronic, mechanical, and network-related issues.
Represent the company professionally during on-site visits and communicate customer feedback to internal teams.
Continually expand technical knowledge and contribute to improving engineering competency.
Provide timely project updates, insights, and responses to technical inquiries to support decision-making and customer satisfaction.
Document new processes and provide training to end users.
Run tests or diagnostics to ensure updates, calibrations, or repairs are completed properly.
Drive and operate a vehicle, including frequent travel and loading, transporting, and delivering parts or equipment.
Perform other duties as assigned.

Benefits

Medical, dental, and vision insurance options.
Flexible Spending Accounts (FSAs) and Health Savings Accounts (HSAs).
Full-time team members accrue 19 days of paid time off per year, beginning on the first day of employment.
Two annual “People Matter” days for community volunteering.
Potential annual bonus opportunities based on company profitability goals.
401(k) investment plan with a discretionary company match of up to 6%, plus financial planning tools and training.
Team Member Perks Program with discounts and special deals.
Tuition assistance: reimbursement of 50% of eligible costs up to $1,000 per calendar year after three months of service, increasing to $2,500 after two years.
Employee referral bonus program.
Paid parental leave following a qualified FMLA-approved leave.
Holiday pay.