Field Service Engineer - San Antonio, TX
About The Position
Videojet, a Veralto company and a world leader in product identification, provides in-line printing, coding and marking products, consumables, and software solutions used in food, beverage, pharmaceutical, and industrial markets. The Field Service Engineer role provides front-line technical service and support to customers while delivering a consistently high level of customer satisfaction. The role is home-based and involves regional travel to customer facilities. The posting describes support for the Greater Dallas, TX area, while the title names San Antonio, TX. The position installs, maintains, troubleshoots, and repairs Videojet coding and marking equipment. It diagnoses mechanical, electrical, and software issues, develops customer relationships as a technical advisor and problem solver, and supports business growth by identifying opportunities to promote service agreements and newer technology solutions. Travel is primarily regional, planned in advance, and generally during the day; occasional overnight travel is not routine.
Requirements
- Willingness to travel within the assigned territory, including occasional overnight travel.
- Up to two years of technical, mechanical, electrical, or field service experience.
- Basic computer and technical proficiency, including email, mobile applications, and Microsoft Word.
- Ability to comply with customer safety requirements, PPE standards, and site access policies.
- Valid driver’s license and ability to safely operate a company vehicle.
Responsibilities
- Install, maintain, troubleshoot, and repair Videojet coding and marking equipment at customer facilities.
- Travel throughout the assigned territory to support manufacturing customers, primarily during the day with occasional overnight travel.
- Diagnose mechanical, electrical, and software-related issues and provide timely solutions.
- Build trusted customer relationships by acting as a technical advisor and problem solver.
- Identify opportunities to promote service agreements and newer technology solutions.
Benefits
- Company vehicle, laptop, phone, and uniform.
- Medical, dental, and vision insurance.
- 401(k) with company match starting Day 1.
- Comprehensive onboarding and advanced technical training.
- Ongoing professional development and career growth opportunities.
- Paid parental leave.
- Employee Assistance Program with legal, financial, and counseling resources.
- Paid time off (PTO).
- Incentive Pay.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
