Field Service Engineer - California Bay Area

Becton Dickinson Medical Devices•Durham, NC

1d•Onsite

About The Position

BD is one of the largest global medical technology companies, dedicated to advancing the world of health. They seek imaginative and passionate individuals to find transformative solutions. BD Parata is currently looking for a Field Support Engineer in the California Bay Area. This role involves providing in-depth technical and customer support for BD Parata’s suite of pharmacy automation products. The engineer will travel regionally to client sites to deliver industry-leading support and service to pharmacies in various environments.

Requirements

Associate's degree in Electronics, Mechanical, Robotics, or Biomedical Engineering Technology preferred, plus 3-5 years field service experience (or equivalent combination of education and relevant experience)
Valid driver's license and clean driving record
Within commutable distance of San Jose CA

Nice To Haves

Strong customer service orientation
Proficiency with Windows operating systems and Microsoft Office
Knowledge of computer networking, router/switch configuration, and file management
Strong mechanical aptitude and ability to use hand tools for complex equipment service
Experience with digital multi-meters and electrical testing equipment
SQL knowledge a plus

Responsibilities

Deliver exceptional customer service and technical problem resolution at client sites
Maintain equipment and proactively resolve potential issues to maximize uptime
Train customers on operation and maintenance of pharmacy automation systems
Respond to service requests within SLA requirements
Collaborate with service teams to resolve complex technical issues
Assist with new automation installations as needed
Document issues and resolutions in Salesforce Field Service Lightning
Provide product feedback to drive continuous improvement
Work independently with minimal supervision