Field Service Engineer

Federal Mfg • St. Louis, NV

1d • $40 - $52

About The Position

Quest Industrial, with production locations in Middleton and Monroe, Wisconsin, is seeking a Field Service Engineer to support the installation, maintenance, troubleshooting, and repair of industrial automated equipment. The role applies robotics, controls, and customer-advisory skills to resolve complex customer challenges. The engineer travels to customer facilities, provides technical support remotely and on site, and helps commission, test, and debug robotic and automated packaging systems. The position also supports manufacturing and Pre-FAT and FAT activities when needed.

Requirements

• A minimum bachelor's degree with an emphasis in Electrical Engineering, Industrial Maintenance, Industrial Automation, Mechatronics, or Robotic Programming.
• Familiarity with Rockwell Automation programming software and ability to connect to Allen Bradley PLCs and HMIs for troubleshooting and some coding.
• Proficiency troubleshooting electrical circuits, I/O devices, VFDs, servo motors, and industrial networks.
• Experience with robotic applications, including programming and vision.
• Hands-on experience working with industrial automation equipment.
• Ability to work independently and in a team environment.
• Ability to use Microsoft Office products, including Word, Excel, and Outlook.
• Ability to understand and mark up electrical schematics and read 2D and 3D AutoCAD mechanical assembly drawings.
• Strong customer service skills and desire to work.
• PLC programming, HMI development, and troubleshooting skills.
• General understanding of automation, including high-speed assembly machinery, SCADA, gantry and six-axis robotics, FANUC robots, and general automation technology.
• Willingness to travel up to 95 percent.

Nice To Haves

• Fanuc robotics experience is preferred.
• Knowledge of AutoCAD Electrical.
• Familiarity with Ladder Logic, Studio 5000, and Factory Talk.

Responsibilities

• Travel to customer facilities to install, maintain, troubleshoot, and repair complex machinery and equipment.
• Train customer operators and technicians on machine setup, operation, changeover, and maintenance.
• Provide customers with technical support by phone, remote connection, or on site for electrical/controls, mechanical, and robotic equipment and systems.
• Modify and troubleshoot Allen Bradley PLC and HMI programs for existing packaging equipment.
• Commission, test, and debug robotic and automated packaging systems.
• Provide on-call emergency service and maintain communication while in the field.
• Prepare detailed trip reports documenting issues encountered and solutions; maintain records of service calls, training, and expenses.
• Ensure compliance with inspection, testing, and quality specifications during machine installations and integrations.
• Identify and correct hardware and software discrepancies in machinery and equipment.
• Maintain positive customer relationships and identify opportunities for product improvements and parts sales.
• Use complex engineering drawings, specifications, and manuals to perform mechanical and electrical tasks.
• Collaborate with Engineering, Sales, Operations, and other departments to address inquiries and provide technical support.
• Study technical manuals and attend training sessions to maintain current knowledge.
• Support manufacturing as required and help perform and conclude Pre-FAT and FAT.

Benefits

• Comprehensive medical and dental programs.
• Life insurance.
• Paid time off program.
• Retirement savings plan with company match.
• Benefits eligibility on the first day of employment, with no waiting period.
• Growth opportunities and an open, communicative environment that fosters individual initiative.

What This Job Offers

• Job Type: Full-time