Field Service Engineer (New Orleans)

Diasorin•New Orleans, LA

1d•Onsite

About The Position

The Field Service Engineer provides service to customers with regards to preventative maintenance, retrofit installation, troubleshooting and repair with minimal support. Diasorin is a global leader in immunodiagnostic and molecular diagnostic solutions, advancing science to improve patient outcomes worldwide. For more than 50 years, we have combined scientific rigor with an entrepreneurial mindset, operating with a strong commitment to innovation, accountability, and results to deliver trusted diagnostic solutions. As the Diagnostics Specialist, Diasorin continuously invests in research, technology, and people. Guided by our values of operational excellence, customer focus, and teamwork, we empower teams to think boldly, act decisively, and transform ideas into meaningful impact across one of the industry’s broadest specialty diagnostic portfolios. When you join Diasorin, you are not just filling a role. You are helping build what comes next.

Requirements

AA Degree in Laboratory Technician, Electronics, Engineering Technician or equivalent
Minimum 2 Years as a Biomedical Equipment, Electronics or Field Service Technician, or equivalent combination of education, training, and experience
Valid driver’s license in good standing
Ability to do preventative maintenance and troubleshooting with reference to manufacturer’s manual and with minimal support
Ability to learn and apply good manufacturing practices (cGMPs) and good laboratory practices and techniques.
Basic knowledge and understanding of electronics and medical terminology
Some knowledge and understanding of basic immunology and immunoassay technology
Ability to explain correct operation of equipment
Self-Starter that requires minimal supervision on specific field tasks
Excellent verbal, interpersonal and written skills
Ability to handle multiple activities in a professional manner
Quality and detail oriented
Skill in using MS Word and Excel; familiarity with Google Suite

Responsibilities

Provide service and support to internal and external customers with regards to instrument maintenance, troubleshooting and repair with minimal assistance.
Receive information from Manager, Technical Service and Logistics Teams concerning customer instrumentation.
Maintain customer, applications, and sales communications.
Instrument installations.
Resolve instrument problems by troubleshooting the specific problem (hardware or software) and repairing.
Perform instrument preventative maintenance.
Perform instrument retrofit installation.
Understand and apply the appropriate procedures pertaining to: Prompt response to all forms of communication from headquarters, customers, and co-workers
Management and maintenance of assigned company assets (i.e. parts inventory, tools, communication, computing devices, vehicles)
Perform work in a safe manner consistent with Diasorin’s health, safety and environmental policies and assume responsibility for personal safety and that of co-workers to result in a safe work environment for all employees and the protection of the environment and the community at large.