Field Service Technician - HW - New Orleans, LA

Siemens Healthineers

1d•Onsite

About The Position

The Field Service Technician (FST) performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment, specifically Varian Medical Systems (VMS) linear accelerator and imaging systems. The FST is primarily engaged in completing preventive maintenance tasks on VMS linear accelerator and imaging systems, ensuring that the equipment operates efficiently. The Hardware FST is responsible for performing preventative maintenance on all designated VMS equipment according to instructions and company guidelines. Each FST operates in a designated field service region and represents VMS. The role is part of a global community that pioneers breakthroughs in healthcare, celebrates diversity and individuality, and fosters professional and personal growth.

Requirements

Excellent time management and professional communication skills both internal to Varian and externally to customers.
Ability to develop and maintain strong customer relationships through utilization of strong written, verbal, and interpersonal communication skills.
Frequent use and application of technical documentation (both electronic and paper documents), standards, principles, concepts, and techniques in the field.
Basic knowledge of electronic, electro-mechanical, pneumatic, hydraulic, and plumbing systems.
Familiar with basic operation of handheld test equipment used for verification/checkout of electronic equipment to include Digital Multimeter (DVM/DMM), and Digital Oscilloscope.
Basic technical experience with micro-computers/PC based systems.
Basic technical knowledge and experience with simple hand tools.
Maintain Vendor Credentialing status and compliance with both company and customer defined requirements necessary to gain customer site access, unless prohibited by law. These requirements vary by client and may include but are not limited to: Proof of valid identification (photo, driver’s license, SSN), Criminal background checks, Drug screens, Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus, COVID-19), Annual TB testing, and other assigned training.
HS Degree or Equivalent.
Has completed all required VMS training classes for HW Preventive Maintenance.
Familiar with business tools such as E-mail, Microsoft Word, Excel, and PowerPoint.
Strong ability to manage customer expectations while building and maintaining positive relationships.
Candidate must live within close proximity or be willing to relocate to New Orleans, LA.
Qualified Applicants must be legally authorized for employment in the United States.
Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position.
Position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position.
A successful candidate must be able to work with controlled technology in accordance with US export control law.

Nice To Haves

Vocational training or military experience with electronics.
Be able to understand and utilize the escalation process to Field Service Representative, Management, Service Delivery and Support, Product Support Engineering, Applications.
Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired.

Responsibilities

Proactively perform specific periodic and preventative maintenance activities on Linear Accelerators and associated medical equipment outside of normal business hours per documented procedures.
Manage time and maintain a daily/weekly schedule to effectively perform preventative maintenance on systems throughout the service region.
Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives or leadership.
Maintain administrative duties, which includes timely completion and submission of field service work orders and expense reports along with management of consignment (parts) and other required documentation according to VMS procedures.
Communicate required follow up actions to primary assigned representative.