Field Service Technician - HW - New Orleans, LA

Siemens Healthineers

1d•Onsite

About The Position

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment. The Field Service Technician (FST) is primarily engaged in completing preventive maintenance tasks on Varian Medical Systems (VMS) linear accelerator and imaging systems, ensuring that our customers’ equipment operates efficiently. The Hardware FST is responsible for performing preventative maintenance on all designated VMS equipment according to instructions and company guidelines. Each FST operates in a designated field service region and represents VMS. We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways. When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably. We are a team of 72,000 highly dedicated employees across more than 70 countries passionately pushing the boundaries of what’s possible in healthcare to help improve people’s lives around the world. As a leader in the industry, we aspire to create better outcomes and experiences for patients no matter where they live or what health issues they are facing. Our portfolio, spanning from in-vitro and in-vivo diagnostics to image-guided therapy and innovative cancer care, is crucial for clinical decision-making and treatment pathways. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

Requirements

Excellent time management and professional communication skills both internal to Varian and externally to customers.
Ability to develop and maintain strong customer relationships through utilization of strong written, verbal, and interpersonal communication skills.
Frequent use and application of technical documentation (both electronic and paper documents), standards, principles, concepts, and techniques in the field.
Basic knowledge of electronic, electro-mechanical, pneumatic, hydraulic, and plumbing systems.
Familiar with basic operation of handheld test equipment used for verification/checkout of electronic equipment to include Digital Multimeter (DVM/DMM), and Digital Oscilloscope.
Basic technical experience with micro-computers/PC based systems.
Basic technical knowledge and experience with simple hand tools.
Maintain Vendor Credentialing status and compliance with both company and customer defined requirements necessary to gain customer site access, unless prohibited by law. These requirements vary by client and may include but are not limited to: Proof of valid identification (photo, driver’s license, SSN), Criminal background checks, Drug screens, Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus, COVID-19), Annual TB testing, and other assigned training.
HS Degree or Equivalent
Has completed all required VMS training classes for HW Preventive Maintenance.
Familiar with business tools such as E-mail, Microsoft Word, Excel, and PowerPoint.
Strong ability to manage customer expectations while building and maintaining positive relationships.
Candidate must live within close proximity or be willing to relocate to New Orleans, LA.
Qualified Applicants must be legally authorized for employment in the United States.
Qualified Applicants will not require employer sponsored work authorization now or in the future for employment in the United States.
Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position.
Position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during the course of employment in this position.
A successful candidate must be able to work with controlled technology in accordance with US export control law.

Nice To Haves

Vocational training or military experience with electronics.
Be able to understand and utilize the escalation process to Field Service Representative, Management, Service Delivery and Support, Product Support Engineering, Applications
Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software desired.

Responsibilities

Proactively perform specific periodic and preventative maintenance activities on Linear Accelerators and associated medical equipment outside of normal business hours per documented procedures.
Manage time and maintain a daily/weekly schedule to effectively perform preventative maintenance on systems throughout the service region.
Understand and recognize the need to escalate incidents when necessary and/or request additional assistance from more tenured representatives or leadership.
Maintain administrative duties, which includes timely completion and submission of field service work orders and expense reports along with management of consignment (parts) and other required documentation according to VMS procedures.
Communicate required follow up actions to primary assigned representative.