Field Service Engineer

TEI • Dallas, TX

1d • Remote

About The Position

GM Field Service Engineers provide on-site professional automotive and business support to GM’s retail and wholesale communities. The role covers the Dallas/Fort Worth, Texas territory and surrounding area, with recurring dealership visits. Although categorized as remote, the employee must live in the approved territory or relocate to Arlington, Texas, within the stated offer timeline. The position provides advanced technical support, resolves escalated vehicle concerns, supports dealerships’ service readiness and Techline products, and helps reduce potential vehicle repurchases and warranty expense.

The Field Service Engineer responds to escalated and dispatched cases, diagnoses vehicle concerns, directs repairs, and works with dealership, regional, customer assistance, quality, and engineering teams. The role also reviews dealership comeback processes and service readiness, provides training and product-quality feedback, and may support arbitration hearings and legal cases. Frequent territory travel is required, at least 50% and potentially up to 75%. The candidate must be legally able to operate a motor vehicle regularly and successfully complete a Motor Vehicle Report review. GM does not provide immigration-related sponsorship for this role, and relocation benefits are not available.

Requirements

• At least 3 years of extensive hands-on automotive service department, vehicle diagnostic, or vehicle repair experience.
• Valid driver’s license and clean driving record; ability to legally operate a motor vehicle regularly and successfully complete a Motor Vehicle Report review.
• Proficiency with MS Office applications, including Word, PowerPoint, Excel, and Outlook, or equivalent email/calendar applications.
• Ability to manage, resolve, document, and close dispatch cases within required timeframes.
• Ability to work with minimal direction and self-train to maintain and increase skills.
• Ability to create and deliver specialized training.
• Strong communication and time-management skills, including the ability to prioritize and deliver critical services.
• Self-motivation and a proactive approach to meeting and exceeding customer expectations.
• Ability to travel up to 75%; the role requires frequent travel of at least 50% or more.
• Must reside in the approved territory or be willing to relocate to Arlington, Texas, within the timeline provided at offer.
• Must not require GM immigration-related sponsorship now or in the future.

Nice To Haves

• A history of maintaining customer satisfaction across a territory with multiple customer locations.
• Proficiency with Pico Scope.
• Experience with computer hardware setup, internet, and wireless communications.
• ASE certifications A1–A9 plus Master Technician certification, T1–T8 plus Master Technician certification, and L1, L2, and L3, with recertification at required intervals.
• Knowledge of LAN/WAN IT infrastructure.

Responsibilities

• Provide third-level, on-site support for automotive technical issues escalated through GM Technical Assistance Center and FSE Dispatch Center processes.
• Respond promptly to dispatch cases involving vehicle concerns that may result in a vehicle being down or a potential repurchase.
• Work with District Manager Parts and Service, Regional Business Resource Managers, and the Business Resource Center to mitigate repurchase risk and reduce warranty expense.
• Gather information about high-risk potential repurchase vehicles in the assigned area and assist dealerships when those vehicles arrive.
• Review each dealership’s comeback process and help implement or improve processes that meet GM requirements.
• Review Preliminary Information bulletins with dealership service personnel and notify TAC Escalation Team Agents of authorized field-fix information.
• Conduct dealership training on technical information, Techline tools and applications, and diagnostic tools and equipment.
• Take ownership of dealership concerns, resolve dispatched cases, and document and close cases within required timeframes.
• Report on dealership service readiness and help dealerships address technician recruitment and retention issues when technician shortages contribute to buybacks.
• Build and maintain relationships with dealership management, especially service departments, and with GM national and regional service, quality, and engineering teams.
• Represent GM in the field as a primary resource and spokesperson for automotive technical product information.
• Respond to requests from GM wholesale personnel through the TAC and FSE Dispatch Center escalation process.
• Provide Field Product Reports to Vehicle/Powertrain Brand Quality Managers and GM Engineering.
• Support Better Business Bureau arbitration hearings and legal cases, including lemon-law lawsuits.
• Provide warranty waste reduction suggestions to FSE Leadership and the BQM Team.

Benefits

• Incentive pay program with potential payouts based on company performance, job level, and individual performance.
• Medical, dental, and vision benefit options.
• Health Savings Account and Flexible Spending Accounts.
• Retirement savings plan.
• Sickness and accident benefits.
• Life insurance.
• Paid vacation and holidays.
• Tuition assistance programs.
• Employee assistance program.
• GM vehicle discounts.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed