Field Service Engineer - YieldStar (YS)

ASML•Austin, TX

3d•Onsite

About The Position

As a Field Service Engineer for ASML’s YieldStar metrology system, you will install, qualify, maintain, troubleshoot, and repair equipment at a customer site. You will work directly with customer engineers, line managers, and ASML technical teams to keep tools available, stable, and performing to specification. You will independently execute planned and unplanned maintenance, diagnose issues, drive resolution, and escalate when needed. The position is initially based in Austin, Texas, supporting a customer development line, and is expected to transition toward the customer’s future high-volume manufacturing location as its install base grows. You will be one of two initial equipment engineers at the site and a technical lead for YieldStar equipment support. The role spans installation, qualification, wafer introduction, pilot-line performance, and sustaining. You will collaborate with local and global teams, represent customer needs to ASML headquarters support teams, and share information and best-known methods with the regional YieldStar engineering network. The pilot-line Applications team is around 10 people, with potential to expand as the install base and HVM site grow. Initially, you may travel to other office or fab locations to train on YieldStar installation and maintenance, build capability, and learn customer-specific tool configurations. The position includes international and domestic travel for training and cross-site support. Training includes an initial two-week period and may involve additional training lasting two to seven weeks during the first year. Travel is expected to be about 25% in the first year and approximately 10% thereafter, subject to business needs. The role follows a compressed work week of 12-hour shifts, alternating three or four days per week; the schedule may change. More than half of the work time is expected to be in a cleanroom working with electromechanical equipment, wearing a cleanroom suit and required PPE. The position requires compliance with safety procedures, including pre-work assessments and appropriate PPE. The current base annual hourly range is not provided. Compensation is determined based on role, level, location, market data, and candidate-specific factors. Candidates must be legally authorized to access controlled technology under U.S. export regulations before beginning work.

Requirements

Bachelor’s degree in engineering, or an equivalent combination of education, skills, and experience.
At least 5 years of experience in a customer support department for high-tech products.
At least 2 years of experience with ASML lithography/metrology systems or similar technology.
Strong written and verbal communication skills in English.
Mechanical aptitude and knowledge of pneumatics, hydraulics, electronics, semiconductor processes, and relevant software.
Ability to observe and respond to people and situations and interact with others encountered during work.
Ability to learn and apply new information or skills.
Strong customer focus and commitment to customer satisfaction through prioritization, quality, efficiency, and professionalism.
Attention to detail and accuracy, with ability to perform effectively in a demanding environment with changing workloads and deadlines.
Ability to work independently or as part of a team, follow through on assignments, and operate with minimal supervision.
Open, clear, concise, and professional communication skills.
Strong data interpretation and document comprehension skills.
Ability to follow structured processes and timelines.
Ability to work 12-hour shifts on a compressed schedule, alternating three or four days per week.
Ability to work up to 12 hours in a cleanroom while wearing a cleanroom suit and PPE.
Ability to meet the described physical requirements, including occasionally lifting or moving up to 35 pounds unaided.
Legal authorization to access controlled technology under U.S. export regulations before beginning work.

Responsibilities

Install, qualify, maintain, troubleshoot, and repair YieldStar metrology equipment at customer sites.
Diagnose problems, identify root causes, define solution action plans, and independently execute those plans where possible.
Escalate technical issues when needed, providing clear problem statements and technical communication.
Coordinate with internal and external customers on work planning and progress.
Drive equipment support through installation, tool qualification, wafer introduction, pilot-line performance, and sustaining.
Represent the Voice of the Customer to ASML headquarters support teams and align with local teams, global stakeholders, ASML counterparts, and the customer.
Follow safety requirements, including pre-work safety assessments and use of required PPE.
Handle work on and around equipment, including above and below machines and on ladders and platforms.
Properly handle, administer, and return parts and tools after work is completed.
Complete back-end call-handling actions, including fab paperwork closure, parts returns, and work-area cleanup.
Contribute to continuous improvement through defect or failure analysis reports, post-mortems, procedure updates, and cycle-time or cost-reduction opportunities.
Keep current with machine changes through ongoing learning and training.
Travel domestically and internationally for training and cross-site support as required.