Field Service Engineer (4+ years)
About The Position
As a Field Service Engineer supporting Medtronic’s Hugo™ robotic-assisted surgery platform, you will serve as the primary technical partner for healthcare customers, ensuring system reliability and performance in clinical environments. You will install, maintain, repair, and troubleshoot Hugo systems, provide onsite technical support and training to healthcare professionals, and collaborate with customers, engineering teams, and internal stakeholders to resolve complex technical issues, optimize system performance, and support continuous product improvement and customer success. This is a remote, customer-facing position. The employee must reside in one of the following locations: Baltimore, MD; Rochester, MN; St. Louis, MO; Louisville, KY; Pittsburgh, PA; Greenville, NC; Phoenix, AZ; Reno, NV; Detroit, MI; Kansas City, MO; Las Vegas, NV; Minneapolis, MN; or Tulsa, OK. Frequent travel throughout the assigned territory is required, up to 75%.
Requirements
- High school diploma or equivalent and 4+ years of experience in clinical field service, clinical customer support, medical device service, or technical equipment support.
- Experience installing, maintaining, troubleshooting, and repairing complex equipment or integrated systems.
- Experience supporting customers in a field-based technical service environment.
- Ability to travel up to 75% within the assigned territory.
- English communication skills, written and verbal.
- Relevant experience in clinical field service or clinical customer support.
Nice To Haves
- Bachelor’s degree in Bioengineering, Engineering, Technology, or a related technical discipline.
- Experience servicing medical devices in hospital or clinical settings.
- Experience with robotics, automation, or motion control systems.
- Experience troubleshooting electromechanical or biomedical equipment.
- Ability to read and interpret schematics, engineering drawings, and technical documentation.
- Excellent English written and verbal communication skills.
- For baccalaureate degrees earned outside the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.
Responsibilities
- Install, commission, and upgrade medical equipment and integrated systems at customer sites.
- Diagnose and resolve electrical, mechanical, software, and system-level issues to minimize downtime.
- Perform preventive maintenance, inspections, and system performance evaluations.
- Execute equipment repairs, modifications, and engineering change implementations.
- Provide technical guidance and operational training to clinical and customer support teams.
- Document service activities, technical findings, and corrective actions accurately.
- Collaborate with engineering and technical support teams to resolve complex customer challenges.
- Build trusted relationships with customers through responsive and professional service.
Benefits
- Competitive salary and flexible benefits package.
- Health insurance.
- Dental insurance.
- Vision insurance.
- Health Savings Account.
- Healthcare Flexible Spending Account.
- Life insurance.
- Long-term disability leave.
- Dependent daycare spending account.
- Tuition assistance/reimbursement.
- Simple Steps global well-being program.
- Incentive plans.
- 401(k) plan plus employer contribution and match.
- Short-term disability.
- Paid time off.
- Paid holidays.
- Employee Stock Purchase Plan.
- Employee Assistance Program.
- Non-qualified Retirement Plan Supplement, subject to IRS earning minimums.
- Capital Accumulation Plan, available to Vice Presidents and above or subject to IRS earning minimums.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
