Field Service Engineer, Spectroscopy

Agilent Technologies•Grand Rapids, MI

2d•Remote

About The Position

Agilent Field Service Engineers help customers resolve complex technical issues and keep laboratories running efficiently and reliably. The Field Service Engineer, Spectroscopy supports customers through on-site installation, implementation, preventive maintenance, and repair of Agilent Spectroscopy systems. The role works in varied laboratory environments and applies technical expertise, problem-solving skills, and a customer-first mindset. It supports integrated solutions encompassing hardware, software, operating systems, and networking components, while developing technical depth across Agilent’s Spectroscopy portfolio. The ideal candidate lives in or near Lansing, Michigan, or West Michigan, including Kalamazoo or Grand Rapids. No relocation is offered. The position requires an active, valid driver’s license and customer/vendor credentialing to access sites, which may involve background checks, drug testing, vaccinations, fingerprinting, proof of identification, or customer-specific substance-abuse programs. The role covers Michigan and may also cover Illinois, Wisconsin, Kentucky, and Indiana as needed. Travel may reach 75% of working time, and the position offers either a company car or mileage reimbursement. The job has a full-time weekly schedule and includes the option to work remotely. The stated full-time-equivalent pay range is $34.00–$53.13 per hour, with eligibility for bonus, stock, and benefits. Applications are accepted until at least October 28, 2026, or until the job is no longer posted.

Requirements

Bachelor’s, master’s, or equivalent university-level degree in Chemistry, Analytical Chemistry, Physics, Engineering, Biochemistry, or a related scientific discipline, or an equivalent combination of education and experience.
Strong problem-solving skills with a systems-focused approach.
Excellent verbal and written communication skills.
Proven ability to build and maintain strong customer relationships.
Ability to travel 50% or more, based on the territory at the time.
Active, valid driver’s license.
Consent to participate in customer-requested screening and meet applicable Agilent-approved customer/vendor credentialing requirements necessary for site access, unless prohibited by law.

Nice To Haves

1–2+ years of industry experience working with spectroscopy instrumentation is highly preferred.
Experience supporting Agilent Spectroscopy systems.
Hands-on experience with ICP-OES, ICP-MS, and/or UV-Vis spectroscopy is highly preferred.

Responsibilities

Install, configure, and optimize Agilent Spectroscopy hardware, software, and networked systems at customer sites.
Diagnose and resolve product performance and availability issues at the system and solution level.
Perform preventive maintenance, repairs, upgrades, and system optimizations.
Identify potential equipment issues proactively to help prevent unplanned downtime.
Advise customers on preventive maintenance schedules and configuration best practices.
Deliver integrated solutions, including peripherals, operating systems, and application software.
Build strong customer relationships through clear communication and high-quality service delivery.
Train customers and, as needed, other field engineers on Agilent Spectroscopy solutions.