Field Service Engineer, Spectroscopy
About The Position
Agilent Field Service Engineers help customers solve complex technical issues and keep laboratories running efficiently and reliably. This role supports customers through on-site installation, implementation, preventive maintenance, and repair of Agilent Spectroscopy systems. The engineer works across varied laboratory environments, supporting integrated hardware, software, operating systems, and networking components while developing technical depth across Agilent’s Spectroscopy portfolio. The position covers Michigan, with support for Illinois, Wisconsin, Kentucky, and Indiana as needed. The ideal candidate will live in or near Lansing or West Michigan (Kalamazoo or Grand Rapids); relocation is not offered. Travel may involve spending up to 75% of the time on the road visiting customer locations. The territory offers a choice of a company car or mileage reimbursement for personal vehicle use. This is a full-time position with the option to work remotely, and it has a day shift schedule. The full-time equivalent pay range is $34.00–$53.13 per hour, plus eligibility for bonus, stock, and benefits. Individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Applications will be accepted until at least October 28, 2026, or until the job is no longer posted. Candidates must meet Agilent-approved customer/vendor credentialing requirements needed to access sites, subject to applicable law. These requirements may include post-employment background checks, drug testing, vaccinations, fingerprinting, proof of valid identification, or customer-specific substance abuse programs. The position requires consent to participate in customer-requested screening.
Requirements
- Bachelor’s, Master’s, or equivalent university-level degree in Chemistry, Analytical Chemistry, Physics, Engineering, Biochemistry, or a related scientific discipline, or an equivalent combination of education and experience.
- Strong problem-solving skills with a systems-focused approach.
- Excellent verbal and written communication skills.
- Ability to build and maintain strong customer relationships.
- Ability to travel 50% or more, based on the territory; the posting states travel may reach 75% of the time.
- Valid driver’s license.
- Consent to participate in customer-requested screening and fulfillment of applicable Agilent-approved customer/vendor credentialing requirements for site access.
Nice To Haves
- 1–2+ years of industry experience working with spectroscopy instrumentation is highly preferred.
- Experience supporting Agilent Spectroscopy systems.
- Hands-on experience with ICP-OES, ICP-MS, and/or UV-Vis spectroscopy is highly preferred.
Responsibilities
- Install, configure, and optimize Agilent Spectroscopy hardware, software, and networked systems at customer sites.
- Diagnose and resolve product performance and availability issues at the system and solution level.
- Perform preventive maintenance, repairs, upgrades, and system optimizations.
- Proactively identify potential equipment issues to prevent unplanned downtime.
- Advise customers on preventive maintenance schedules and configuration best practices.
- Deliver integrated solutions, including peripherals, operating systems, and application software.
- Build strong customer relationships through clear communication and high-quality service delivery.
- Train customers and, as needed, other field engineers on Agilent Spectroscopy solutions.
Benefits
- Eligibility for bonus, stock, and benefits.
- Choice of company car or reimbursement for personal vehicle usage.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
