Field Service Engineer 3 (Non-Exempt)

Onto Innovation • Hillsboro, OR

1d • $83,360 - $125,040 • Onsite

About The Position

Onto Innovation is seeking a highly skilled, self-driven Field Service Engineer to support our advanced Metrology and Inspection systems. Based in Portland, OR, you will serve as the primary technical contact for our customers, ensuring exceptional service and satisfaction. This role combines hands-on technical expertise with customer engagement, supporting cutting-edge measurement and automation technologies that drive semiconductor manufacturing forward.

Requirements

• Bachelor’s degree in Mechanical, Electrical, Automation, Mechatronics, or related engineering field. Alternatively: Associate degree or technical certification with 5+ years of relevant semiconductor field service experience.
• Proven ability to troubleshoot complex systems in semiconductor or manufacturing environments.
• Working knowledge of semiconductor process and/or metrology inspection equipment.
• Strong mechanical and electrical aptitude; electronics experience preferred.
• Familiarity with semiconductor safety, ergonomics, and yield requirements.
• Basic software troubleshooting skills.
• Exceptional problem-solving and analytical abilities.
• Strong written and verbal communication skills; customer-focused mindset.
• Collaborative team player with the ability to work independently under pressure.
• Excellent time and project management skills; adaptable in dynamic environments.
• High attention to detail in documentation and diagnostics.

Responsibilities

• Provide on-site support for installation, upgrades, calibration, maintenance, and repair of metrology and inspection tools in compliance with Onto Innovation standards and service agreements.
• Diagnose and resolve complex hardware and software issues independently or in collaboration with engineering teams.
• Manage escalations and critical customer situations effectively.
• Act as the primary liaison between the factory and customers for performance data collection, reliability analysis, and satisfaction tracking.
• Prepare detailed Field Service Reports (FSRs) documenting tool performance, issue resolution, and installation updates.
• Deliver feedback to engineering teams on serviceability, reliability, and installation metrics to influence future product development.
• Support beta programs at customer sites and engineering centers.
• Provide technical phone support and participate in on-call rotations as required.

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• Paid time off (PTO)
• 401(k) with employer match
• Employee Stock Purchase Program (ESPP)
• Wellness initiatives

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level