Field Service Engineer 3

Mattson Technology•Hillsboro, OR

2d•Onsite

About The Position

The Field Service Engineer 3 role involves performing installation, calibration, repairing, and maintenance of equipment at customer sites. This includes troubleshooting electrical/electronic systems and assemblies, performing equipment upgrades, and building strong customer relationships. The engineer will manage day-to-day service activities, schedule work tasks, report on activities, and perform preventative and corrective maintenance. The role also requires compiling data for reports, interfacing with customers on technical matters, and driving projects to improve equipment performance. The engineer will be responsible for key metrics such as costs, uptime, safety, and parts availability, and will support other projects as assigned.

Requirements

Five or more years experience as the field service engineer role dealing directly with customers, preferably in the semiconductor industry. Other experience level can be considered.
Associates degree in electronics or equivalent experience in the electronics field.
Ensures all safety requirements are satisfied and current as per local and corporate requirements.

Nice To Haves

Process experience desired to be able to run and perform basic process troubleshooting.

Responsibilities

Perform installation, calibration, repairing and maintenance of equipment at customer site.
Troubleshoot electrical/electronic systems, assemblies, and subassemblies.
Perform equipment upgrades.
Work independently.
Develop strong customer relationships at multiple levels in the customer organization.
Manage customer's expectations.
Manage day-to-day service activities at assigned customer sites.
Work with end users to schedule work tasks as required.
Report and track activities including installations and equipment issues.
Perform preventative and corrective maintenance tasks as necessary.
Compile data for and prepare regularly scheduled or special reports, analysis, and statements.
Interface with customer on technical matters.
Exercise considerable latitude in determining technical objectives of assignment.
Run and perform basic process troubleshooting.
Drive key projects to improve equipment performance.
Travel as needed to support customers.
Drive key metrics such as costs, uptime, safety, and parts availability to ensure meeting the company's goals and customer's expectations.
Support other projects as assigned by management.
Other duties as assigned.