Field Service Engineer 2 (Non Exempt)

Onto Innovation•Remote-TX, TX

1d•$93,600 - $140,400•Onsite

About The Position

Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies. This role provides highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. The Field Service/Support Engineer checks out and approves operational quality of system equipment, and instructs customers in the operation and maintenance of the system. This position serves as a company liaison with the customer on administrative and technical matters for assigned projects. The role involves interpreting customers’ needs and clarifying responsibility for problem resolution, which may fall to sales personnel, customer support reps, or engineers. This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.

Requirements

Bachelor’s degree in Engineering (Mechanical, Electrical, Industrial, or related discipline) or equivalent combination of education and relevant industry experience
Strong analytical and problem‑solving skills with the ability to diagnose complex technical issues
Proven ability to interpret engineering drawings, schematics, and technical documentation
Demonstrated proficiency with standard engineering tools, test equipment, and software
Excellent communication skills, with the ability to convey technical information clearly to internal and external stakeholders
Ability to work independently and collaboratively in fast‑paced, customer‑focused environments
Strong organizational skills with the ability to manage multiple priorities and deadlines

Nice To Haves

Experience in the semiconductor, automation, or advanced manufacturing industries is preferred but not required.

Responsibilities

Provides highly visible customer support through the performance of on-site installation.
Oversees necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.
Checks out and approves operational quality of system equipment.
Instructs customers in the operation and maintenance of the system.
Serves as company liaison with customer on administrative and technical matters for assigned projects.
Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.
May include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.