Field Service Engineer - Indiana, US

Swisslog Healthcare•Denver, CO

22h•Onsite

About The Position

Field Service Engineers are critical to customer care and support initiatives, interfacing with customers daily to keep systems operational, ensure optimal performance, and improve patient safety. This role involves performing all customer support duties related to Swisslog Healthcare products, including preventive and corrective maintenance, warranty and emergency service, on-call support, system start-ups, operator training, and promoting company products and services. The position is based in the Indianapolis, IN metropolitan area and supports the Translogic product line (pneumatic tubing systems), requiring 30-60% travel.

Requirements

Vocational school, related military experience, or job experience equivalent.
1-3 years field service experience with electro-mechanical products.
Effective communication style that builds customer's trust and satisfaction.
Ability to read blueprints, schematics and wiring diagrams to extract necessary technical information.
Exceptional interpersonal skills (customer service skills) and communication skills.
PC Computer software and hardware literate/Windows Application experience.
Basic computer networking skills.
Must be a self-starter, well organized, and be able to work independently without supervision.
Ability and willingness to travel 30 to 60% of the time for technical support and training purposes.
Ability and willingness to work on-call hours including weekend, night, and/or holiday work.
Ability and willingness to lift, lower and carry objects up to 50 lbs., work from heights, climb ladders, and work in confined spaces.
Must have a valid driver’s license and excellent driving record.
Must reside in Indianapolis, Indiana, or the immediate surrounding area.
Must be authorized to work in the United States for any employer.
If you will require sponsorship to work in the US, please do not apply for this position.

Nice To Haves

Experience working in a mission-critical, on-call environment.
Associate's Degree from a Technical or Vocational School.

Responsibilities

Provide scheduled preventive maintenance services to contract customers in assigned area.
Provide on-demand corrective, 24/7 emergency, and paid services to customers in assigned area as required.
Provide start-up services on Translogic Systems as assigned.
Assist with start-up services on new Swisslog products as required, working closely with the assigned Installation Specialists.
Report product quality issues to assigned Senior Field Service Engineer and/or Customer Care Manager and file quality reports as directed/required.
Train Swisslog customers on system and light maintenance operations.
Promote parts orders, provide recommended parts lists to clients and recommend inventory stocking levels to customers as required.
Conduct periodic customer care visits to monitor product performance and customer satisfaction.
Maintain accountability/inventory of assigned spare parts (crash kit) and customers’ consignment inventories when inventories are contractually maintained by Swisslog.
Assist all customers within assigned area with parts orders, consumables, repair and return of defective parts, and requests for information pertaining to their systems.
Advise Customer Care Manager of any problems or opportunities that arise within their area of responsibility.
Ensure that required administrative paperwork, Service Work Orders, Expense Reports and Downtime Reports, and start-up logs are properly filled out and processed in a timely manner.
Communicate and share information with sales personnel and support personnel as it relates to their assigned customer base.
Exercise proper care and accountability of all assigned company property, be mindful in spending company’s money and resources responsibly, and exercise proper care and responsibility when working with customers’ property and/or facilities.
Maintain a clean and professional appearance at all times when working with customers.
Adhere to and strictly enforce all company safety policies and procedures.
Attend required training programs to keep current on system updates.
Some holiday and weekend work, as needed.