Field Service Technician (US)

Vidir Solutions Inc.•, FL

2d•Onsite

About The Position

The Field Service Technician will be responsible for installing and commissioning vertical storage solutions at customer sites. This role requires technical expertise, customer service skills, and problem-solving abilities to ensure successful project delivery and customer satisfaction. Vidir Solutions Inc. is committed to meeting the accessibility needs of all individuals. Should you require accommodations during the recruitment and selection process, please let us know. Vidir offers a competitive salary and benefits package; as well as incentives, perks and parties that promotes a culture of recognition and a rewarding work environment. We are also located in some unique locations that allow for the ultimate opportunity to enjoy that elusive work life balance. Ask us about our locations to find out more! It’s time to rise together and come manufacturer a brighter future with us!

Requirements

Experience with storage systems or industrial machinery is a plus.
Strong mechanical aptitude and proficiency in using hand and power tools
Ability to lift 50 lbs. and stand for extended durations of time
Willingness to travel (up to 85%) to customer sites as needed and work flexible hours, including evenings and weekends.
Prior Forklift and Aerial lift certification preferred but not required
OSHA 30 Certification preferred
Ability to use MS Word, Excel and Adobe PDF
Understanding and use of computer/tablet for digital documentation, schematics and videos
Must live within 75 kms of a major international airport
Must hold a valid driver's license and passport and have the ability to travel throughout Canada and the U.S.
Must be willing to travel on a regular basis.

Nice To Haves

Prior Forklift and Aerial lift certification
OSHA 30 Certification

Responsibilities

Install and commission Vidir vertical storage solutions at customer sites according to project specifications and timelines.
Conduct on-site inspections to assess installation requirements and ensure compatibility with existing infrastructure.
Assemble and configure storage units, shelves, trays, and other components by reviewing assembly manuals and safety guidelines.
Collaborate with our Support team, engineers, and customers to resolve any technical issues or discrepancies during installation.
Commission and test equipment to ensure proper functionality and performance.
Provide comprehensive training to customers on the operation, maintenance, and safety procedures of installed systems.
Document installation processes, equipment configurations, and customer interactions accurately and thoroughly.
Adhere to company policies, procedures, and safety standards always.
Maintain inventory of tools, equipment, and spare parts required for installations.