Field Service Engineer - Chicagoland / NW Indiana
About The Position
The Field Service Engineer is responsible for ensuring optimal performance of Beckman Coulter equipment, primarily servicing the Chemistry instruments. This position reports to the Field Service Supervisor, is part of the Service Organization located in the greater Chicago area and will be fully REMOTE. In this role, you will have the opportunity to: Working independently, handle troubleshooting, installation, preventative maintenance, and service repair needs of Beckman Coulter equipment, including providing excellent and efficient service to Beckman Coulter’s customers, along with technical training on products. Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times. Utilize business systems such as OBI, Salesforce, and SharePoint for Service Call Planning and advancing team goals. Engage with internal and external stakeholders, understanding and meeting their requirements, while also helping train newer Field Service Engineers.
Requirements
- Associate’s degree plus 1-year experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation OR equivalent military experience (working on any mechanical, technical, laboratory, pneumatic or any related instruments.)
- Ability to regularly lift, move, slide, raise and/or place up to 50 lbs. unassisted.
- Ability to stand, walk (prolonged), and sit; squat and kneel, ascend and descend stairs; reach with hands and arms.
Nice To Haves
- 2+ years’ experience of advanced troubleshooting, installation, validation, preventative maintenance, modifications and/or service repair.
- Developing positive business relationships with both internal and external stakeholders, leading to increased customer satisfaction, and supporting long-term retention.
- A technical college major such as biomed, engineering, or related.
Responsibilities
- Troubleshooting, installation, preventative maintenance, and service repair of Beckman Coulter equipment.
- Providing excellent and efficient service to Beckman Coulter’s customers.
- Providing technical training on products.
- Maintaining accurate customer service logs and internal service records.
- Ordering repair parts.
- Adhering to cycle times.
- Utilizing business systems such as OBI, Salesforce, and SharePoint for Service Call Planning and advancing team goals.
- Engaging with internal and external stakeholders, understanding and meeting their requirements.
- Helping train newer Field Service Engineers.
Benefits
- Paid time off
- Medical/dental/vision insurance
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
