Field Service Engineer - Chicagoland Area

Danaher•Chicago, IL

11h•Remote

About The Position

The Field Service Engineer is responsible for service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts. May develop new customer service/product agreements. Responds to customer support calls within an assigned territory. This position reports to the Area Service Manager and is part of the Hardware Solutions team located in Chicago, IL (or suburbs/surrounding cities) and will be fully Remote to cover the Chicago Area and surrounding areas. The Field Service Engineer will be responsible for meeting the daily service repair needs of the customer’s equipment by driving customer satisfaction through Service Excellence: Basic troubleshooting, installation, preventive maintenance and repair needs on designated equipment, as well as ordering and maintaining spare parts inventory. The Field Service Engineer will maintain regular communication with customers to ensure resolution and accurate follow-up; utilizing documented processes and root cause analysis to resolve customer service issues and drive customer satisfaction. The Field Service Engineer will be expected to drive service business growth in the form of sales actions for service agreements, parts, upgrades, consumables, and equipment leads.

Requirements

Bachelor’s degree in Biomedical, Mechanical or Electrical Engineering, OR relevant degree in Biology, Chemistry, or other STEM field.
Equivalent military training OR Associate's degree with 2+ years work experience.
Ability to travel – 35% travel, overnight, within territory or locations
Must have a valid driver’s license with an acceptable driving record
Ability to lift, move or carry equipment up to 50lb

Nice To Haves

Experience diagnosing, troubleshooting and repairing mechanical, electromechanical, and/or electronic equipment

Responsibilities

Service, repair and/or installation of products or IT solutions at customer site
Electrical and mechanical testing, in accordance with maintenance contracts
Develop new customer service/product agreements
Respond to customer support calls within an assigned territory
Meet the daily service repair needs of the customer’s equipment
Drive customer satisfaction through Service Excellence
Basic troubleshooting, installation, preventive maintenance and repair needs on designated equipment
Ordering and maintaining spare parts inventory
Maintain regular communication with customers to ensure resolution and accurate follow-up
Utilize documented processes and root cause analysis to resolve customer service issues and drive customer satisfaction
Drive service business growth in the form of sales actions for service agreements, parts, upgrades, consumables, and equipment leads