Field Service Engineer
About The Position
Join a Company That Helps Shape the World's Best Products At Instron, we design, manufacture, and support the materials testing systems that engineers rely on to develop safer, stronger, and higher-quality products. From medical devices and aerospace components to automotive parts, consumer electronics, and packaging, our systems help manufacturers validate the performance of the products people use every day. More than 95% of the world's largest manufacturers trust Instron to provide the critical testing data that drives innovation and quality. If you enjoy solving technical problems, working independently, and building long-term relationships with customers, we'd like to hear from you. About the Role We are seeking a motivated Field Service Engineer to support customers throughout New Jersey. This is a home-based position where you'll work independently while receiving the support of an experienced technical team. Every day is different. One day you may be calibrating precision testing equipment, the next installing a new system or troubleshooting a customer's critical production issue. You'll become the trusted technical expert our customers depend on to keep their equipment operating at peak performance.
Requirements
- Strong mechanical and electrical troubleshooting skills.
- Ability to read electrical schematics and mechanical drawings.
- Comfortable working with Windows-based computers and technical software.
- Excellent organization, communication, and customer service skills.
- Ability to work independently with minimal supervision.
Nice To Haves
- Previous field service experience.
- Preventive or corrective maintenance on electro-mechanical or servo-hydraulic equipment.
- Experience with materials testing systems.
- Experience delivering technical training to customers in both hands-on and classroom settings.
- Industrial automation or controls experience.
Responsibilities
- Travel to customer facilities to perform: Preventive maintenance
- Equipment calibration
- Troubleshooting and repairs
- Installation and commissioning of new systems
- Diagnose mechanical, electrical, and software-related issues.
- Provide customers with technical guidance and hands-on training.
- Complete accurate service documentation, field reports, and expense reports.
- Maintain a high level of professionalism and customer satisfaction during every service visit.
- Follow all company and customer safety procedures.
- Support customers throughout New Jersey, with occasional travel to other regions as business needs require.
Benefits
- We invest heavily in technical training and professional development, giving our engineers the tools they need to succeed throughout their careers.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
