Field Service Engineer

Water Technologies•St Louis, WA

7d•Onsite

About The Position

This position requires between 70%-80 travel for extended periods of time - This can range from 3 weeks away from home and work from home 1 week. The Field Service Engineer will provide essential engineering support, construction liaison, commissioning, and operations assistance for Water Treatment Plants. This role involves ensuring process equipment and control systems perform per specifications, troubleshooting issues, and providing technical instruction to customer representatives. The position demands a strong understanding of water treatment systems, chemistry, and engineering principles, along with advanced technical skills for hands-on servicing and equipment handling. Effective communication, customer relationship management, and business judgment are crucial for success in this role.

Requirements

Bachelor's Degree or College Diploma with a minimum of 5 years of experience in the water treatment field, with comprehensive knowledge of structural, mechanical, hydraulic, electrical, piping, welding specifications, and civil engineering notations
Valid passport and driver's license and ability to travel extensively (70-80% ~250 days/year) throughout North America, and to other places in the world.
Expert knowledge of water treatment systems and technologies, including Reverse Osmosis, Ion Exchange, and Thermal systems, with demonstrated ability to perform equipment startup, commissioning, and process optimization
Strong water treatment chemistry knowledge and technical proficiency with the ability to apply engineering principles to troubleshooting, root cause analysis, and problem resolution
Proven ability to work independently and remotely with cross-functional project teams, driving projects to completion with minimal supervision while meeting deadlines and commitments
Advanced technical skills, including competency with analytical instrumentation, calibrated tools, hand tools, and safe handling of chemically aggressive fluids (acids and bases)
Working knowledge of electrical equipment, control systems, and safety protocols with physical capabilities for hands-on instrument servicing and equipment handling
Strong customer relationship management skills with the ability to balance external and internal stakeholder needs, present effectively to diverse audiences, and communicate complex technical information clearly
Computer proficiency, including word processing, spreadsheets, network operations, and database management for technical documentation and reporting
Excellent verbal and written communication skills with the ability to create concise technical reports and deliver presentations to customers, clients, and internal teams
Effective prioritization and multitasking abilities for managing multiple service projects, instruments, and administrative responsibilities simultaneously
Sound business judgment with the ability to conduct risk-reward analysis, make strategic decisions aligned with organizational objectives, and contribute effectively within commercial team environments
Self-motivated professional with strong mathematical skills, customer service orientation, and proven ability to learn company procedures and adapt to evolving technical requirements

Nice To Haves

Experience in Commissioning, Construction, or Services.
Bachelor's Degree in Engineering or Equivalent from an accredited University or College.
Mechanical experience and know-how (hands-on, reading and interpreting drawings, etc.), particularly with water treatment equipment (pumps, valves, instrumentation, relief valves, regulators, pneumatic systems, etc.)
Electrical experience and know-how (hands-on, reading and interpreting drawings, etc.), particularly with electrical panels and water treatment equipment.
Ability to plan multiple priorities and focus on the most important ones.
Ability to adapt quickly to new problems, clients, and situations.
Training in Lock-Out/Tag-Out procedures preferred.
Operating experience with water treatment equipment, including evaporators, crystallizers, reverse osmosis (RO) systems, micro-filtration, clarification, and conventional filtration.

Responsibilities

Participate in Model Reviews, Engineering Design Meetings, and Safety in Design reviews to ensure accessibility, maintenance, and operability of process equipment
Perform control system factory acceptance tests with clients and client-designated representatives
Ability to define problems, collect data, establish facts, and draw valid conclusions to improve operations and determine design viability
Apply mathematical operations to water treatment chemistry calculations, plane geometry, chemistry formulas, determination of test reliability and validity, budget analysis, and Time & Material (T&M) contract cost monitoring
Serve as construction liaison between design engineering and construction teams during the erection of Water Treatment Plants
Identify and correct equipment alignment issues and plumb adjustment figures during installation
Manage activities of outside vendors and suppliers, ensuring services and supplies meet project specifications and performance requirements
Maintain a strong safety mindset to ensure executed work reflects technical requirements within company safety standards
Develop and execute Commissioning Schedules and Performance Plans for Water Treatment Plants
Commission Water Treatment Plants by ensuring process equipment and control systems perform per specifications
Perform specific PLC/HMI activities, including Control System IO Checkout, system networking, program upload/download, understanding ladder logic and function blocks, troubleshooting code, and writing simple logic
Provide technical instruction and assistance to customer representatives regarding installation, operation, calibration, repair, and maintenance at customer sites
Develop Standard Operating Procedures and log sheets to document and monitor equipment operation
Develop and execute classroom and hands-on training regarding the operation and maintenance of process equipment
Perform after-market services, including site inspections, equipment inspections, and operator training
Prepare timely and accurate technical reports for customer records and reference for future outages