Field Service Engineer

Leonardo DRS, Inc. • Bedford, NS

2d • Onsite

About The Position

DRS Pivotal Power, Inc. is a leader in the design, development, and manufacture of high reliability power conversion equipment for mission-critical applications, supporting all branches of the military in Canada, the US, and many countries abroad. All products are designed and manufactured in-house by a growing team of over 100 employees. DRS Pivotal Power is part of the Leonardo DRS Naval Electronics group and has over 30,000 fielded units with a field reliability of over 99%.

Job Summary
Reporting to the Supervisor – Repair and Overhaul, the Field Service Engineer will support routine field service activities in operating environments at depots, training sites, and customer field operations with training, operation, or repair.

Requirements

• Possession of a bachelor’s degree or College Diploma in Electrical engineering or Electrical Engineering Technology from a recognized post-secondary institution
• Minimum of one (1) years of experience in electrical design in a light manufacturing environment
• EET or P. Eng. designation, and eligible for registration with Engineers NS
• Familiarity with the application of military and commercial standards to electrical designs is required
• Experience reading schematics and engineering specs, with a strong ability to troubleshoot
• Demonstrated understanding and strong interests in power electronics and power converters design
• Demonstrated application of electronic theory, principles of electrical circuits, testing procedures and related knowledge to construct and debug power electronics circuitry in relation to the design of power conversion equipment
• Works well within a team.

Nice To Haves

• Knowledge of RS232 communication protocols, Linux operating systems, communications systems, and audio circuitry is considered an asset.

Responsibilities

• Supports routine Field Service repair and overhaul in operating environments at customer facilities, training sites, and customer field operations involving training, operation, or repair
• Troubleshoots technical issues involving DRS-specific equipment at military and commercial field locations
• Takes complex issues that cannot be resolved by lower-level technicians and work with engineering remotely to resolve them
• Determines solutions for routine technical problems by working remotely with the DRS engineering head office in Kanata, Ontario
• Demonstrates the ability to work independently with or without supervision
• May interface directly with customer personnel to address technical support issues either in person or by phone
• Works at remote locations under supervision of others, including Navy personnel
• Provides regular reports on progress and status, including technical field service reports or issue summaries
• Completes assigned tasks on time and meets technical requirements
• Communicates clearly, both verbally and in writing, with company personnel and customers as required
• May participate in the preparation of less complex proposals
• Attends appropriate engineering, customer or business meetings
• Provides input and recommends process improvements. Supports, communicates, reinforces, and defends the mission, values, and culture of the organization.
• Travel to customer sites as and when required.

Benefits

• A motivating team-based environment where your achievements matter
• An opportunity to work on industry leading edge technology
• Flexible work hours and a compressed work week to promote a healthy work/life balance
• Industry leading wellness program including: Access to Employee and Family Assistance Program
• Permanent fulltime employees enjoy Health, dental, and vision coverage available on first day of hire at no cost to the employee with access to virtual healthcare
• Competitive compensation including: Reimbursement for professional development initiatives and memberships plus access to free online learning resources
• Registered Retirement Savings Plan with matching company contributions with access to complimentary financial planning
• Maternity and Parental leave top-up
• Vacation, personal days, sick leave, and additional company paid days off

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree