Field Service Engineer - Madison Wisconsin

Thermo Fisher Scientific • Madison, WI

14h

About The Position

As a Field Service Engineer at Thermo Fisher Scientific, you will ensure sophisticated scientific instruments operate at peak performance while representing the company and delivering technical service to customers. You will build customer relationships and install, maintain, and repair high-value analytical instruments, including electron microscopes and chromatography systems. The role combines technical expertise and customer service to resolve complex problems and support customers’ research and innovation.

Requirements

• Bachelor's degree; no prior experience is required.
• Strong electronics and mechanical aptitude, including the ability to diagnose issues down to component level.
• Excellent customer service skills and a professional demeanor.
• Strong verbal and written communication abilities.
• Fluency in English.
• Demonstrated problem-solving capabilities and analytical thinking.
• Proficiency with Windows operating systems, MS Office, and service management software.
• Ability to read and interpret technical diagrams, schematics, and documentation.
• Valid driver's license and ability to travel up to 50–75%.
• Physical ability to lift up to 50 lbs and stand for extended periods.
• Availability to work flexible hours and respond to emergency service calls.
• Ability to obtain necessary credentials to access customer facilities.
• Strong organizational skills and ability to manage time effectively.
• Collaborative mindset and ability to work independently.

Nice To Haves

• Experience installing, troubleshooting, and repairing sophisticated analytical instruments.
• Degree in engineering (electrical, electronics, mechanical, or biomedical) or a related scientific field.
• Advanced degrees or specialized certifications.
• Experience with ultra-high vacuum systems and high-voltage equipment.
• Additional language skills.

Responsibilities

• Install, maintain, and repair a diverse range of high-value analytical instruments.
• Ensure scientific instruments operate at peak performance.
• Deliver technical service to customers and build strong customer relationships.
• Diagnose and resolve complex instrument problems.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level