Field Service Engineer (NV)
About The Position
The Field Service Engineer leads the installation, deployment, and ongoing service of UVeye’s automated vehicle inspection systems at customer sites. As the primary on-site technical authority, the engineer executes installations, guides third-party contractors, troubleshoots technical issues, and ensures deployments meet engineering, safety, and quality standards. The role supports customer locations across the United States and Canada for US-based FSEs, and the EU and UK for UK-based FSEs, with travel of up to 100%. Customer environments include dealerships, manufacturing plants, logistics hubs, warehouses, and other operational sites. The position involves installing, configuring, calibrating, and validating systems across electrical, mechanical, networking, and civil components; troubleshooting and repairing systems; performing preventive maintenance and emergency service; and maintaining safety and quality standards. The FSE reviews site layouts, engineering drawings, and technical documentation, communicates with customers and contractors, documents work, and escalates complex issues to Engineering, R&D, and Operations. The role also requires regular management of time and expenses in accordance with company guidelines. This field-based role requires frequent standing, walking, bending, reaching, climbing, and manual handling. It may involve lifting, carrying, pushing, or pulling equipment weighing up to 50 pounds, working in heat, cold, noise, and dust, and using personal protective equipment as required. The position calls for mobility and stamina to perform hands-on technical work safely in varied operational environments.
Requirements
- At least 4 years of experience as a Field Engineer, Field Service Engineer, or Field Technician supporting hardware/software installation and deployment.
- Experience leading contractors or teams during technical installations.
- Hands-on experience with civil works, networking, electrical wiring, and mechanical assemblies.
- Working knowledge of Linux-based systems and basic networking principles.
- Experience reading and interpreting site layouts and technical drawings using AutoCAD, Autodesk, or similar tools.
- Ability to create clear installation, service, and maintenance documentation.
- Strong communication skills and ability to lead on-site discussions and provide technical direction.
- Customer-first mindset with strong problem-solving skills, resilience, and adaptability in changing field conditions.
- Strong commitment to safety and ability to enforce on-site safety requirements.
- Willingness and ability to travel up to 100% across the United States and Canada for US FSEs, or the EU and UK for UK FSEs.
- Valid driver’s license.
- Ability to perform the role’s physical tasks, including handling equipment up to 50 pounds and working in varied operational environments.
Nice To Haves
- Technical certification or trade school training.
- Basic familiarity with Linux systems.
- Experience working in customer-facing environments.
Responsibilities
- Lead and execute on-site system installations, directing contractors and ensuring work meets engineering specifications, timelines, safety requirements, and quality standards.
- Install, configure, calibrate, and validate inspection systems across electrical, mechanical, networking, and civil components before customer handoff.
- Diagnose and resolve hardware, software, networking, and integration issues in the field; identify root causes and implement solutions.
- Perform preventive maintenance and emergency service to maximize system uptime and operational continuity.
- Maintain compliance with safety standards and operational protocols, identify hazards, and enforce safe working practices for employees and contractors.
- Review site layouts, engineering drawings, and technical documentation using AutoCAD or similar tools; identify and escalate discrepancies between plans and site conditions.
- Serve as the primary technical contact during field activities, communicate clearly, manage customer expectations, and deliver a professional customer experience.
- Maintain accurate installation and service documentation; escalate complex issues to Engineering, R&D, and Operations; and share field insights to support continuous improvement.
- Manage time and expenses regularly in accordance with company guidelines.
Benefits
- Competitive medical, dental, and vision coverage.
- Company 401(k) match.
- 20 PTO days and company-paid holidays.
- Competitive wages with overtime over 40 hours.
- Career growth opportunities as the company scales across the US.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
