Field Service Engineer - Medical Imaging (Upper Midwest)

Philips•Cincinnati, OH

4d•Onsite

About The Position

You will be responsible for customer relationship management through the effective use of technical knowledge to install, troubleshoot, service, and maintain equipment at customer sites across the upper Midwest (Illinois, Indiana, Michigan, Minnesota, Missouri, Ohio, and Wisconsin). This is a field role. We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others. For more than 130 years, we have been creating technologies and innovations that improve people's lives and support healthcare practitioners. Headquartered in the Netherlands and operating in more than 100 countries globally, we focus our advanced technology and deep clinical and consumer insights on Precision Diagnosis, Image Guided Therapy, Enterprise Informatics, Monitoring/ Connected Care, Sleep & Respiratory Care and Personal Health. Together, we deliver better care for more people because we believe that every human matters. That's why we're taking steps to create an environment where we acknowledge and embrace our differences and uniqueness and listen to and value each other's views. When people feel cared for and listened to, they bring their best qualities to work, leading to better collaboration, communication, innovation and success.

Requirements

1+ years of diagnostic imaging service experience (field or hospital-based) or 3+ years in an electromechanical service environment.
Strong technical aptitude with the ability to apply electronic, mechanical, and networking principles to install, troubleshoot, and repair complex systems.
Comfortable using a wide range of diagnostic tools and test equipment.
Practical problem-solving skills in regulated service environments.
Able to meet the physical, cognitive, and environmental job requirements of a field service role, with or without reasonable accommodation for this Field Service position with an extensive travel expectation.
Candidates must reside in a city within their territory (Illinois, Indiana, Michigan, Minnesota, Missouri, Ohio, and Wisconsin) that holds the majority of the customer base and be located near (within 1 hour drive) a major (non-regional) airport to be considered.
US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Nice To Haves

Experience supporting diagnostic X-Ray, Cath Labs, or Image-Guided therapy equipment is preferred.
An associate degree in electronics or a related field, or an equivalent combination of education and hands-on experience.

Responsibilities

Deliver exceptional customer service by setting clear expectations, meeting commitments and arrival times, and resolving customer issues efficiently.
Build strong customer relationships by understanding their business environment while contributing to service revenue growth.
Collaborate as an active member of the regional team to improve processes, identify training gaps, and share best practices.
Continuously expand capabilities by learning new tools and becoming qualified across multiple modalities as needed.
Complete all required administrative and compliance tasks in accordance with company, state, and federal regulations. This includes accurate documentation for timesheets, service work orders, expense reports, PMs, FCOs, installations, and adherence to quality and safety standards.
Diagnose and resolve electronic, mechanical, and network-related system issues using established tools, resources, and escalation processes.
Perform preventative maintenance, field changes, installations, and corrective service within required timeframes.
Travel extensively (approximately 90%) within the assigned territory to support customer sites. This role may require overnight stays and air travel.
May be tasked to back-up colleagues nationwide.