Field Service Engineer - MidWest

HAAG-STREIT USA, INC. • Chicago, IL

9h • Remote

About The Position

For over 160 years, Haag-Streit has been a leading provider of medical equipment for ophthalmologists, optometrists, and opticians. Our experience is the foundation for developing, designing, and producing unparalleled medical instruments and equipment. From slit lamps to surgical microscopes, digital imaging to procedure chairs, we set the standard for precision mechanics and innovative technology. Haag-Streit USA, headquartered in Mason, Ohio is the USA manufacturing, distribution, sales, engineering and service operating facility for the Haag Streit and Reliance Medical lines of products.

The Field Service Technician is responsible for providing preventive maintenance, repair service, and calibration on increasingly complex and challenging state-of-the-art ophthalmic diagnostic instruments, specialty equipment, surgical equipment, accessories of HSU Diagnostic Division products, and Reliance chairs and stands. These services are to be provided at customer locations at a 100% travel rate in a specified territory.

Requirements

• Associate’s degree in precision mechanics, mechanical, electronics, or biomechanical engineering; at least 3 years mechanical, electromechanical/electronic instrument repair experience, or minimum of three years related experience and/or training or equivalent combination and experience.
• Excellent troubleshooting and problem solving skills.
• Dependability, with attention to detail and focus on accuracy of work.
• Ability to plan and work independently.
• Above average math and clerical skills.
• Ability to travel multiple weeks at a time.
• Above average oral and written communication skills in English.
• Ability to successfully interact and communicate in a professional environment.
• Self-motivated and able to work independently.
• Basic knowledge of computers and Microsoft Office platforms including Outlook, Excel and Word.
• Ability to lift up to 60 pounds occasionally, as needed.
• Valid driver’s license with good driving record.
• Ability to obtain a Passport for overseas training.
• Ability to complete vendor credentialing programs for entry into the hospital environment.
• Candidate will be required to successfully complete Haag Streit proprietary training on-site in the US (4 weeks), while traveling with another Service Engineer (4-8 weeks) and possibly at the manufacturing facility in Switzerland.

Responsibilities

• Plan, schedule, communicate and perform preventive maintenance, repairs and calibration on instruments, components and accessories in assigned territories independently.
• Trouble shoot ophthalmic instruments and accessories according to company procedures.
• Read and comprehend prints and schematics; repair and calibrate according to company procedures and specifications.
• Solder; use AC-DC multi meter; use HS-specific diagnostic tools as prescribed.
• Communicate directly with eye care specialists, ophthalmic offices, clinics, hospitals and government facilities.
• Educate and instruct end users and facility staff on topics of maintenance and use of HS products.
• Prepare, process, disburse and file all necessary preventive maintenance, repair and inventory documentation promptly and accurately.
• Maintain spare part stock for travel activities independently.
• Coordinate with customers, internal sales representatives, and various internal resources to ensure that all visits are scheduled, performed, and closed out appropriately so invoices can be generated.
• Operate PC hardware and Microsoft based software.
• Interact and communicate with internal and external customers.
• Other duties as assigned.

Benefits

• Employee high deductible medical plan free to employees, no monthly premium
• Employee vision coverage free to employees, no monthly premium
• Additional plans and coverage tiers available at highly competitive rates
• Basic life insurance and Short-Term disability provided at no cost to employees
• Additional benefits including Dental, Critical Illness, Long Term Disability
• PTO, Vacation, 12 Paid Company Holidays
• Best in class 401(k) with company match and profit sharing, up to 8% employer contribution

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 11-50 employees