Field Service Engineer III (Semiconductor) Chandler, AZ

Thermo Fisher Scientific•Chandler, AZ

11h

About The Position

Thermo Fisher Scientific’s Materials and Structural Analysis Electron Microscopy business designs, manufactures, and supports high-performance microscopy workflows. The Field Service Engineer works with customers in research, industrial, and healthcare settings to install, maintain, troubleshoot, and repair sophisticated analytical instruments, including Scanning Electron Microscopes (SEM), Transmission Electron Microscopes (TEM), and Focused Ion Beam (FIB) systems. The role combines hardware and software expertise in electron, ion, and light microscopy with application knowledge across materials science, life sciences, electronics, and natural resources. The territory is primarily the Chandler, Arizona area, with occasional travel as needed, including travel of up to 50% to locations such as New Mexico, Wisconsin, and international sites. The ideal candidate resides within the assigned Arizona territory; candidates based in Chandler within one hour of a major airport are strongly preferred.

Requirements

Advanced degree plus 3 years of experience, or a bachelor's degree and 5 or more years of hands-on technical experience with electronic systems, including installing, troubleshooting, repairing, and calibrating sophisticated analysis tools such as SEM, TEM, FIB, or similar systems; an equivalent combination of education and experience is also accepted.
Detailed understanding and extensive experience diagnosing and repairing ultra-high-vacuum and high-voltage systems, or similar systems.
Ability to deal effectively with customers.
Excellent interpersonal communication skills and professional working proficiency in English.
Consistent record of repairing sophisticated systems and subsystems down to the component level.
Literate in MS-DOS and Windows software environments.
Ability to read and interpret schematics.
Familiarity with ultra-high-vacuum phenomena and technology.
Ability to acquire a valid passport and travel regionally and internationally as required.
Valid driver's license.
Ability to lift up to 50 pounds.

Nice To Haves

Residence in Chandler, Arizona, within one hour of a major airport is strongly preferred.

Responsibilities

Conduct on-site installation of sophisticated equipment and follow testing procedures to ensure it is working accurately.
Conduct scheduled, planned maintenance visits on site.
Diagnose and repair equipment for customers and other field personnel.
Develop positive working relationships with customers, system users, and company personnel.
Travel, often on short notice, to customer sites to resolve problems or support other field service personnel.
Complete and submit field service reports.
Train customers and users on system maintenance.
Provide feedback to product quality teams.
Provide input for writing, updating, and correcting Thermo Fisher system documentation.
Guide reports, including identifying and isolating outstanding system problems.
Act as a subject-matter expert and resource for training.