Field Service I (Semiconductor) Chandler, AZ REMOTE

Thermo Fisher Scientific•Chandler, AZ

1d•Remote

About The Position

Thermo Fisher Scientific is hiring an entry-level Field Service Engineer I for its Materials and Structural Analysis Electron Microscopy business. The role supports sophisticated analytical and scientific instruments, including Scanning Electron Microscopes (SEM), Transmission Electron Microscopes (TEM), and/or Focused Ion Beam (FIB) systems. The engineer installs, maintains, troubleshoots, and repairs equipment for customers in research, industrial, and manufacturing settings while providing excellent customer service. The primary work area is Chandler, Arizona. The ideal candidate lives within the assigned Arizona territory; preference is for someone based in Chandler within one hour of a major airport. Travel is up to 25%, with occasional travel to New Mexico, Wisconsin, and international locations. The role is suited to someone seeking to build technical skills and gain exposure to varied customer applications as part of a collaborative team.

Requirements

Bachelor's degree with no prior experience required, or an equivalent combination of education and experience.
Ability to work effectively with customers.
Strong interpersonal and communication skills, including professional working proficiency in English.
Availability to work flexible hours and respond to emergency service calls.
Ability to obtain credentials required to access customer facilities.
Strong organizational and time management skills.
Ability to work independently and collaboratively.
Ability to obtain a valid passport and travel regionally and internationally as required.
Valid driver’s license.
Ability to lift up to 50 pounds.

Nice To Haves

Experience installing, troubleshooting, and repairing sophisticated analytical instruments.
A degree in Engineering (Electrical, Electronics, Mechanical, or Biomedical) or a related scientific field.

Responsibilities

Conduct on-site equipment installations and follow testing procedures to confirm systems are working accurately.
Perform scheduled preventive maintenance visits at customer sites.
Diagnose and support the repair of equipment for customers and other field service personnel.
Build positive working relationships with customers, system users, and colleagues.
Travel, sometimes on short notice, to resolve problems or support other field service personnel.
Complete and submit field service reports.
Provide customer training on system maintenance and operation.
Share product feedback with quality teams.
Help update and correct Thermo Fisher system documentation.
Identify and document unresolved system issues for reports.
Continue developing technical expertise and support training as appropriate.