Field Service Engineer III (Semiconductor) Chandler, AZ

Thermo Fisher Scientific•Chandler, AZ

About The Position

Thermo Fisher Scientific’s Materials and Structural Analysis Electron Microscopy business designs, manufactures, and supports high-performance microscopy workflows. The Field Service Engineer role supports sophisticated analytical and scientific instruments, including Scanning Electron Microscopes (SEM), Transmission Electron Microscopes (TEM), and Focused Ion Beam (FIB) systems. The engineer installs, maintains, troubleshoots, and repairs complex equipment and provides customer service across research, industrial, and healthcare settings. Work is primarily in the Chandler, Arizona area, with occasional travel of up to 50% to locations including New Mexico, Wisconsin, and international destinations. The ideal candidate resides in the assigned Arizona territory; Chandler-based candidates within one hour of a major airport are strongly preferred. The position involves working with customers and field-service colleagues, providing equipment training, and contributing feedback and documentation to support product quality and service.

Requirements

Advanced degree and at least 3 years of experience, or a bachelor's degree and at least 5 years of hands-on technical experience in electronic systems; an equivalent combination of education and experience is also acceptable.
Experience installing, troubleshooting, repairing, and calibrating sophisticated analytical tools such as SEM, TEM, FIB, or similar systems.
Detailed understanding of and extensive experience diagnosing and repairing ultra-high-vacuum and high-voltage systems, or similar systems.
Ability to deal effectively with customers.
Excellent interpersonal communication skills and professional working proficiency in English.
Consistent record of fixing sophisticated systems and subsystems down to the component level.
Literacy in MS-DOS and Windows software environments.
Ability to read and interpret schematics.
Familiarity with ultra-high-vacuum phenomena and technology.
Ability to acquire a valid passport and travel regionally and internationally as required.
Valid driver's license.
Ability to lift up to 50 lbs.

Nice To Haves

Residence in Chandler, Arizona, within one hour of a major airport is strongly preferred.

Responsibilities

Install sophisticated equipment at customer sites and follow testing procedures to verify it is working accurately.
Conduct scheduled, planned maintenance visits at customer sites.
Diagnose and repair equipment for customers and other field personnel.
Develop positive working relationships with customers, system users, and company personnel.
Travel, often on short notice, to customer sites to resolve problems or support other field-service personnel.
Complete and submit field-service reports.
Train customers and users on system maintenance.
Provide feedback to product quality teams.
Provide written input to update and correct Thermo Fisher system documentation.
Contribute to reports, including identifying and isolating outstanding system problems.
Act as a subject-matter expert and resource for training.