Field Service Engineer III - Lab Automation

Thermo Fisher Scientific • Baltimore, MD

4d • Remote

About The Position

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner, and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe, or helping find cures for cancer. Discover Impactful Work Join our team at Thermo Fisher Scientific and contribute to critical scientific research and innovation. As a Field Service Engineer III, you'll provide expert installation, maintenance, and repair services for sophisticated laboratory automation equipment (Robotic movers and Microplate handling) and dynamic scheduler software. Working with advanced technology, you'll deliver outstanding technical support while building strong relationships with customers across research institutions, universities, and industrial facilities. You'll resolve complex issues, conduct preventive maintenance, and train users to ensure optimal system performance. This role offers excellent opportunities for professional growth and development within an organization dedicated to serving science.

Requirements

• Associate’s, Bachelor’s, or advanced degree in Electronics, Physics, Engineering, Computer Science, Mechatronics, or a related technical discipline, with an appropriate combination of education and relevant technical experience (7+ years with an Associate’s, 5+ years with a Bachelor’s, or 3+ years with an advanced degree)
• Complete and maintain all company-required technical training and certifications
• Experience installing, troubleshooting, repairing, and calibrating sophisticated mechanics
• Demonstrated expertise to independently troubleshoot low-voltage electronics and complex electro-mechanical systems
• Strong diagnostic and problem-solving abilities across hardware, software, and networking issues
• Proficiency in reading and interpreting technical documentation, schematics, and engineering drawings
• Excellent interpersonal communication skills and proven ability to build positive customer relationships
• Ability to work independently while maintaining strong team collaboration
• Availability to respond to urgent customer needs
• Ability to follow all safety protocols and be able to work in cleanroom environments when required
• Proficient with Windows operating systems, networking, and standard business software
• Professional working proficiency in English
• Physical ability to lift up to 50 lbs and work in laboratory environments
• Must be legally authorized to work in the United States without sponsorship now or in the future
• Must be able to pass a comprehensive background check and drug screen
• Valid driver's license

Nice To Haves

• Previous experience training or mentoring others preferred
• additional languages beneficial

Responsibilities

• Provide expert installation, maintenance, and repair services for sophisticated laboratory automation equipment (Robotic movers and Microplate handling) and dynamic scheduler software.
• Deliver outstanding technical support while building strong relationships with customers across research institutions, universities, and industrial facilities.
• Resolve complex issues.
• Conduct preventive maintenance.
• Train users to ensure optimal system performance.

Benefits

• A choice of national medical and dental plans, and a national vision plan, including health incentive programs
• Employee assistance and family support programs, including commuter benefits and tuition reimbursement
• At least 120 hours paid time off (PTO)
• 10 paid holidays annually
• paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave)
• accident and life insurance
• short- and long-term disability
• competitive 401(k) U.S. retirement savings plan
• Employees’ Stock Purchase Plan (ESPP)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior