Field Service Engineer III Chromatography/Mass Spectrometry (Western Canada REMOTE)
About The Position
At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every day to enable our customers to make the world healthier, cleaner, and safer. Discover Impactful Work As an Engineer III, Field Service, you will deliver advanced technical service and support for Thermo Fisher Scientific's analytical instrumentation solutions, specializing in Chromatography (LC and GC) and Mass Spectrometry. You will install, maintain, troubleshoot, repair, qualify, and optimize analytical systems while building trusted customer relationships that maximize laboratory productivity and performance. As part of the Chromatography & Mass Spectrometry Division (CMD), you will support a diverse portfolio of analytical instrumentation used by leading laboratories across academia, industry, healthcare, and government. This role offers a high degree of autonomy and is best suited by an experienced field service engineer with a broad analytical instrumentation background across both Chromatography and Mass Spectrometry technologies who can quickly become a trusted technical resource for our customers.
Requirements
- Diploma, Associate's degree, Bachelor's degree, or equivalent experience in Chemistry, Electronics, Engineering Technology, Physical Sciences, or a related technical discipline.
- 5+ years field service experience supporting analytical instrumentation or equivalent technical experience.
- Candidates with approximately five or more years of progressively responsible field service experience supporting analytical instrumentation are strongly preferred.
- Equivalent combinations of experience and demonstrated technical expertise across multiple Chromatography and Mass Spectrometry platforms will also be considered.
- The ideal candidate will bring technical expertise across both Chromatography and Mass Spectrometry instrumentation, with demonstrated experience supporting multiple platforms.
- Hands-on service experience supporting at least three of the following technologies is strongly preferred, with experience spanning both Chromatography and Mass Spectrometry product lines: Chromatography (GC / LC), Mass Spectrometers (Quadrupole and High Resolution)
- Strong troubleshooting, diagnostic, and problem-solving skills.
- Excellent customer service, communication, and organizational skills.
- Ability to work independently while managing multiple priorities in a fast-paced field environment.
- Professional proficiency in English (spoken and written) is required.
- Commitment to safety while working in customer laboratory environments.
- Valid Canadian driver's license with a safe driving record.
- Ability to lift up to 50 lbs. with assistance and routinely transport service tools and equipment.
- Frequent travel throughout Canada with regular overnight travel as required.
- Must be eligible to travel internationally, including to the United States, for required training and business support.
- The successful candidate must be able to obtain and maintain all necessary travel documentation, including a valid passport.
- Candidates must already be legally authorized to work in Canada at the time of application.
- Visa sponsorship and international relocation assistance are not available for this position.
Nice To Haves
- Laboratory or bench chemistry experience is considered an asset.
Responsibilities
- Install, commission, troubleshoot, repair, calibrate, maintain, and qualify Chromatography and Mass Spectrometry instrumentation.
- Perform preventive maintenance and emergency repairs to maximize customer productivity and instrument uptime.
- Deliver exceptional technical support while building trusted customer relationships.
- Manage service schedules, complete documentation, and accurately close work orders using company systems.
- Complete required product training and maintain technical certifications.
- Work safely in customer laboratory environments while following Thermo Fisher Scientific and customer safety requirements.
- Collaborate with colleagues across the Service organization to provide technical support and share expertise.
- Represent Thermo Fisher Scientific professionally in every customer interaction.
Benefits
- ongoing technical development
- competitive compensation and benefits
- opportunities to grow your career
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
